Retail Catering Assistant

University Hospitals of Leicester NHS Trust; Leicester; On-site; GBP 18,000 - 23,000; Full time

Job summary

University Hospitals of Leicester NHS Trust is seeking a Retail Catering Assistant to deliver front-of-house service in NHS outlets. You will serve staff, patients and visitors, handle till transactions, prepare drinks and snacks, and assist with basic food preparation and cleanliness.

We value enthusiasm, teamwork and a flexible approach to shifts ( weekends and varied hours). Full training will be provided; prior healthcare experience is desirable but not essential.

Qualifications

• Cash handling and till use.
• Food safety knowledge and basic food prep.
• Good English language communication.
• Willingness to achieve CIEH Level 2 in Food Safety.
• Ability to work as part of a team in a busy healthcare environment.

Responsibilities

• Provide front-of-house service in retail outlets.
• Prepare drinks and snacks to Brand standards.
• Cash handling and till operation.
• Maintain hygiene and cleanliness in the department.
• Record temperatures and monitor food safety.
• Restock goods and assist in main production kitchen as required.

Job description

The role of a Retail Catering Assistant is to work within the restaurants or food outlets within the retail area. Provide a front-of-house service which is customer focused and includes preparing and providing beverages, snacks meal items, cash handling, the use of a till, temperature recording and restocking of goods. There will also be a need for some minimal food preparation with cleaning and washing up responsibilities. Our Team provides a safe, friendly customer service environment for our Staff, Patients and Visitors.

About us

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030). We have four primary goals:

• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud,
• we are inclusive,
• we are one team,

General Duties

• Adhere to good Customer service.
• Cash handling and the using of tills.
• Maintaining good hygiene practices within the department.
• Preparation of drinks and snacks to Brand standards
• Food preparation as required in the main production kitchen.
• Ensuring that foods are checked for suitability for special diets.
• Working within chilled areas and in wet environments.
• Able to accurately record and monitor temperatures to required frequencies.
• Washing of crockery and cutlery and catering utensils use industrial machines, also manually washing when required.
• Responsibility, for ensuring the high standards of cleanliness is maintained throughout the work area adhering to Trust Policies and Procedures.
• To carry out cleaning tasks, both specific and generic, to prescribed work schedules for designated areas, in line with Trust policies and procedures.
• Ensuring the correct and economical use of materials, provisions and equipment and seeking advice from Supervisor when in doubt.
• Report to you Team leader any mechanical defects and any equipment and any mishaps or untoward incidents.
  As aRetail Catering Assistant you will become an active member of our team working to provide Retail customer service experience for staff and visitors in our busy restaurants.

We are looking for a team member who demonstrate enthusiasm, an eagerness to learn and to develop themselves. Previous experience is desirable, but not essential as, full training will be provided. also could have Barista Knowledge (Desirable ) A good standard of English language both written and oral communication is essential along with the drive to deliver the best possible service at all times, in an often busy and pressurized environment. This is a great opportunity if you are looking for the flexibility to work a varied shift pattern which includes weekends and flexible hours to cater for your work life,

Experience Essential

• Able to carry out instructions and duties as detailed in the job description.
• Willingness to work towards achieving CIEH Level 2 in Food Safety and NVQ Level 2 (or equivalent) in support services and customer care

Desirable

• Previous experience of working within a healthcare environment
• Catering experience
• CIEH Level 2 in Food Safety
• NVQ 2- support services, Customer care

Communication and relationship skills Essential

• Communication and relationship skills
• Able to work in a busy environment.

Skills Essential

• Have a good standard of the English language including both written and oral communication skills.
• Numeracy skills for cash handling.
• Ability to work as a team member or on own initiative

Equality, Diversity and Inclusion Essential

• Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
• All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others.

Other requirements specific to the role Essential

• Working to deadlines safely in a care environment.
• Flexible approach to working practices
• Must be able to attend Trust induction and any relevant training that is required for this position.

Commitment to Trust Values and Behaviours Essential

• Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours

Person Specification Experience Essential

• Able to carry out instructions and duties as detailed in the job description.
• Willingness to work towards achieving CIEH Level 2 in Food Safety and NVQ Level 2 (or equivalent) in support services and customer care

Person Specification Desirable

• Previous experience of working within a healthcare environment
• Catering experience
• CIEH Level 2 in Food Safety
• NVQ 2- support services, Customer care