Retail Bureau Manager

Eurochange; Newcastle upon Tyne; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading financial services provider is seeking a Retail Bureau Manager in Newcastle upon Tyne. The role involves leading a team to enhance customer experiences, drive sales, and ensure compliance. Ideal candidates will have proven leadership in retail or financial services and a strong commitment to customer satisfaction. This position offers various benefits including holiday entitlement and wellness programs.

Benefits

Colleague Rate on Travel Money

28 days holiday

High Street Discounts

Free 24/7 Virtual GP service

Cycle to Work Scheme

Employee Wellbeing & Financial Support

Recognition Awards

Qualifications

• Proven experience leading teams in retail, banking, or financial services.
• A commercial mindset with a track record of meeting sales targets.
• Knowledge of AML, KYC, and financial compliance standards.

Responsibilities

• Own branch performance, driving revenue and profitability.
• Coach team members to deliver personalized customer experiences.
• Ensure compliance with AML and KYC standards.

Skills

Leadership skills

Customer service

Communication skills

Problem-solving

Financial acumen

Sales strategies

Commercial mindset

Job description

Retail Bureau Manager (Store Manager)

Hours: 38h per week (6 months FTC)

Location/s: Newcastle upon Tyne (dual sites)

Responsible for: A small team of Retail Colleagues

Lead the Way as a Retail Bureau Manager

Are you a natural leader who thrives in a fast‑paced, customer‑focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don’t just manage branches - they inspire, empower, and set the standard for delivering exceptional service.

As a Bureau Manager, you’ll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer’s experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high‑performing team, you’ll play a key role in bringing our purpose to life.

What You’ll Be Doing On a Day‑to‑day Basis

• Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies
• Inspire and coach your team to deliver personalised, engaging experiences for every customer
• Build lasting relationships with customers, understanding their travel needs and matching them with the right products
• Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient
• Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally
• Lead by example in delivering our eurochange sales framework and maintaining our high standards
• Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust
• Conduct regular cash reconciliations and audits to manage risk and minimise losses
• Analyse branch KPIs and performance data to identify opportunities for improvement
• Train and mentor your team to grow their skills, confidence, and careers
• Manage operational excellence by keeping your branch organised, secure, and compliant with all regulations
• Collaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider business
• Proactively seek opportunities to innovate and improve processes that enhance the customer experience

Our Leadership Behaviours

• Lead by example, embodying eurochange’s values in every interaction
• Communicate clearly and confidently, ensuring your team knows what’s expected and feels supported
• Empower your team to make decisions, solve problems, and take ownership of their performance
• Recognise and celebrate success, motivating your team to achieve and exceed their targets
• Demonstrate resilience and adaptability in a fast‑paced retail environment
• Foster a positive, inclusive workplace where everyone feels valued and can thrive
• Give and receive feedback openly and constructively, always looking for ways to improve
• Stay commercially aware, understanding how your decisions impact the branch and the wider business

The Stand‑Out Qualities to Be Part of #Teameurochange

• Proven experience leading teams in a retail, banking, or financial services environment
• A commercial mindset with a track record of meeting and exceeding sales targets
• Strong leadership skills with the ability to motivate, coach, and develop others
• Financial acumen, including managing budgets, cash handling, and risk controls
• Knowledge of AML, KYC, and financial compliance standards
• A passion for customer service and relationship building
• Excellent communication, problem‑solving and organisational skills

Our Perks Are Out of This World!

• Colleague Rate on Travel Money
• 28 days holiday (inclusive of bank holidays)
• High Street Discounts
• Free 24/7 Virtual GP service for you and your family
• Cycle to Work Scheme
• Employee Wellbeing & Financial Support through Retail Trust
• Employee Assistance Programme - because you matter!
• Wagestream - access your earned wages when you need it
• Recognition Awards for outstanding service
• Additional holiday entitlement after 1 year
• Life Assurance
• …and much more!

Our Vision

To be the UK’s go‑to travel money provider, adding value to every customer’s journey.

Our Purpose

Foreign exchange… but better, simpler & more convenient. We’re the trusted, inspirational experts.

Our Values

• We Strive
• We Trust
• We’re Aspirational
• We’re Responsible
• We’re Sincere