Retail Banking - Rotational Degree Apprenticeship (opens in new window)

HSBC Holdings plc; Birmingham; Hybrid; GBP 18,000 - 23,000; Full time

Job summary

HSBC Holdings plc in Birmingham invites applications for its Retail Banking Rotational Degree Apprenticeship. The programme starts October 2027 and runs for 50 months across placements to build knowledge of customer journeys and digital banking.

You will study a BSc (Hons) in Applied Retail and Commercial Banking with the University of Exeter while gaining hands-on experience in branches, contact centres and head office teams.

Qualifications

• Eligibility criteria: full-time from Nov 2027 for 50 months.
• GCSEs: five at grade 4/C or above.
• A-levels: minimum of BCC (or equivalent) across top 3.

Responsibilities

• Work across Retail Banking to improve customer journeys and digital banking.
• Assist with reviewing customer feedback and data trends.
• Turn insights into actionable recommendations for senior leaders.

Skills

Analytical thinking

Communication skills

Teamwork

Initiative

Curiosity

Education

BSc (Hons) in Applied Retail and Commercial Banking

Job description

Retail Banking - Rotational Degree Apprenticeship

Location: Birmingham, GB, B1 1HQ

Start Date and Duration: Fri Oct 01, 2027; 50 months

Opening Date: Mon Sep 28, 2026

Area of Interest: Business Analysis and Consulting

Business Area: Retail Banking and Wealth

About the business area

Retail Banking at HSBC helps millions of customers manage their everyday finances while planning for longer-term goals like saving, investing and building financial confidence. It involves large-scale, customer-focused banking, giving people the tools, guidance and digital services they need at different life stages.

Who you are

You’re naturally curious, customer-focused and motivated by solving problems that make things better for people. You’ll do well if you enjoy working with others, asking smart questions and turning complex information into clear actions. You’ll need analytical thinking, communication skills, teamwork, initiative and a flexible mindset in a fast-changing environment. An interest in customer journeys, digital banking, data and continuous improvement will help you succeed. You don’t need to be a business expert or know retail banking inside out from day one — we’ll give you the tools, training and support to build that knowledge. What matters most is your openness to learning, your problem-solving mindset and your passion for delivering a great customer experience.

What you'll do

You’ll work with teams across Retail Banking to improve customer journeys, strengthen digital banking and help make everyday banking simpler. You could support Products and Propositions teams, help review customer feedback and complaints, analyse trends in data, and turn complex information into clear recommendations. You’ll work with colleagues across customer, product and delivery teams to understand what needs to change and help shape practical solutions. You may also contribute to presentations for senior leaders and support projects linked to service, growth and customer experience. It’s a role where you’ll use curiosity, analysis and teamwork to help improve how HSBC works for customers.

What you'll learn

You’ll build your knowledge of retail banking through structured training, mentoring and four placements linked to HSBC UK’s strategic priorities. Alongside yourBSc (Hons) in Applied Retail and Commercial Bankingwith the University of Exeter, you’ll learn how customer journeys work across channels, products and propositions, and how data, risk and leadership shape better outcomes. As the programme progresses, you’ll deepen your understanding of customer support, people leadership, risk management and product or project management. You’ll also strengthen your ability to turn insight into action in a fast-moving, customer-focused environment. By the end, you’ll have a rounded view of the retail bank and the skills to build a long-term career in it.

Where you'll work

You’ll work across HSBC UK’s Retail Banking business, gaining exposure to teams that shape customer journeys, products and operations. Your placements could include branches, contact centres and head office teams, giving you a broad view of how the retail bank works together. It’s a customer-focused environment where collaboration matters and different teams combine insight, service and strategy to improve experiences. You’ll be part of a supportive culture that helps you build confidence while exploring different parts of the business.

Eligibility Criteria

You’ll complete a BSc (Hons) in Applied Retail and Commercial Banking through the University of Exeter, so you’ll need to meet the relevant apprenticeship and academic entry requirements. To be eligible, you must:

• Be available to work full-time from November 2027 for 50 months
• Have obtained 5, or more, GCSEs at a minimum of grade 4/C
• Have obtained, or expected to obtain, a minimum of BCC across your top 3 A-levels, or equivalent
• Have been a resident in the UK for the last 3 consecutive years before the start of the Apprenticeship, and have a continued Right to Work in the UK for the full duration of the programme