Retail Attendant

Southall; Southall; On-site; GBP 20,000 - 25,000; Full time

Job summary

A premier resort and inn in Southall is seeking a Retail Attendant to enhance the guest experience through exceptional service. The Retail Attendant will greet guests, manage retail spaces, and resolve any guest concerns. The ideal candidate will have 1-3 years of retail experience, knowledge of POS systems, and a strong commitment to guest satisfaction. Availability during nights and weekends is essential, along with a positive, flexible attitude to thrive in a collaborative environment.

Qualifications

• 1-3 years of experience in retail preferred.
• Some working knowledge of a POS and computer system.
• Ability to remain flexible throughout a collaborative retail experience.

Responsibilities

• Greet and welcome guests, providing top customer service.
• Ensure guest satisfaction by being attentive and resolving complaints.
• Manage daily upkeep of the retail space to enhance customer experience.

Skills

Customer focused

Problem solver

Self-motivated

Strong interpersonal skills

Flexible

Education

High School Diploma

Tools

POS system knowledge

Job description

Southall Farm and Inn is a premier destination bringing nature, produce, and people together in a powerful and unique way. The Retail Attendant will anticipate the guest’s needs and provide items to enhance guests' experiences and deliver the Southall’s brand.

Responsibilities

• CULTIVATE – Greet and welcome all guests into the boutique/retail space immediately, provide the highest level of customer service to identify guests needs, and promote Southall as a brand.
• NOURISH – Ensure guest satisfaction by providing an emotional connection, being attentive to guest needs, while answering questions, handle any customer complaints and resolve any problems to the guest’s satisfaction, while cultivating a feeling of trust and respect as a steward of Southall.
• HARVEST – provide endless options for guests' retail experiences through all Omni channels, to include multiple retail spaces and destinations on property, e-commerce, and sign guests up to receive text messages, e-mails, and newsletters to build life‑long relationships with Southall.
• Product Knowledge of all brands and artisans to effectively describe and sell merchandise to guests.
• Daily upkeep and ownership of stocking, visual presentations, and merchandising of boutique/retail spaces to deliver sell through.
• Ability to work with numerous departments to upsell and enhance guest experiences throughout the property.
• Understanding of role clarity and meeting or exceeding KPI's with a working knowledge of goals in a retail setting.
• Accurately operate POS/computer system to include all cash and credit transactions, fulfilling on‑line and e‑commerce orders, and ensuring orders are shipped in a timely manner where applicable.
• Must be able to work evenings, weekends, and/or holidays.

Skills and Experience

• 1‑3 years of experience in retail preferred
• Some working knowledge of a POS and computer system
• Problem solver and go‑getter
• Self‑motivated with a positive attitude
• Customer focused with strong interpersonal and communication skills
• Ability to remain flexible throughout a collaborative retail experience
• Proficient communication skills – verbal and written
• Holidays, nights and weekend availability to support the needs of the business
• Must be able to bend, reach, carry up to 30 pounds

Education

• High School Diploma preferred

Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.