Retail Assistant - WHSmith

Moto; Bacon's End; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading service provider in the UK is seeking a Retail Assistant to join their team in Bacon's End. The successful candidate will provide exceptional customer service, maintain workspace standards, and work collaboratively with colleagues. Ideal for those who thrive in dynamic settings and are self-motivated. Competitive pay of £12.40 per hour with benefits including discount and development opportunities. Embrace diversity and inclusion as part of a recognized best workplace.

Benefits

Bonus pay at Christmas

Up to 60% discount

Enhanced sick pay

Development opportunities

Qualifications

• Ability to thrive in fast-paced environments.
• Self-motivated with a calm demeanor in chaos.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet customers with a warm and friendly welcome.
• Process orders and requests efficiently.
• Maintain a clean and tidy workspace.

Skills

Customer service

Teamwork

Adaptability

Job description

Retail Assistant

£12.40 per hour

7 hours per week

Shifts: 7am to 15pm, 3pm to 11pm and 11am to 7pm

Frankley Services, M5 between Junction 3 and 4, Illey Ln, Birmingham, B32 4AR

Are you ready to be our next WHSmith Retail Assistant?

Here at moto we’re looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering WHSmith’s handy range travel essentials and exceptional customer service as we transform the UK’s rest stop experience.

What we offer our Retail Assistants:

• Up to 1 week’s discretionary bonus pay per year paid just in time for Christmas
• Up to 60% colleague discount across our franchise partner brands
• Enhanced benefits, including sick pay, enhanced family friend benefits and life assurance
• Fantastic development opportunities including funded qualifications

What you’ll be doing as a Retail Assistant:

• Greeting customers with a warm and friendly welcome
• Processing orders and requests in a timely and efficient manner
• Delivering our brand standards to a level our customers have come to expect
• Resolving challenges and enquiries with a customer centric mindset
• Receiving deliveries and replenishing displays to provide maximum product availability
• Ensuring your workspace and store is kept clean, tidy and welcoming
• Maintaining supervision of our adult gaming areas
• Working with colleagues to deliver a culture of togetherness and teamwork
• Leaving our customers with a memorable experience worth coming back for
• Helping prepare the store, ready for the following days trade

What we’re looking for in you:

We’re looking for someone who can effortlessly switch gears—thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you're adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.

What we value:

We don’t just hire a person, we hire real life individuals, as a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences, we’re also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self.

Working for moto is truly amazing, but don’t just take our word for it, we’ve been recognised in the Sunday Times Best Places to Work in 2024 and 2025!

Disclaimers:

*Hourly rates of pay may differ for under 18’s, our night shift roles include a premium of £2ph

*Please note this role internally is known as Customer Service Assistant

*Annual bonus scheme is equivalent to work week’s salary based on average hours worked over a defined period.