Retail Assistant - WEEKENDs

The Hollies Farm Shop; Stretton; On-site; GBP 12,000 - 17,000; Part time

Job summary

The Hollies Farm Shop in Cheshire is seeking a friendly Retail Assistant to join our weekend team. You will greet customers, offer product information, operate the till, and maintain clean, well-stocked shelves.

Working weekends and across Cheshire sites, you will deliver excellent service, help with stock controls, follow health and safety guidelines, and support promotions to drive sales in a fast-paced rural retail environment.

Qualifications

• Excellent communication and interpersonal skills.
• Friendly, approachable, and customer-focused.
• Able to work in a team and independently.
• Basic math and cash-handling abilities.
• Good time management and attention to detail.
• Comfortable approaching senior staff if needed.
• Strong teamwork to meet store goals.

Responsibilities

• Greet customers warmly and assist with their enquiries.
• Provide excellent customer service; comfortable engaging with customers.
• Provide product information and recommendations.
• Operate the cash register and handle payments accurately and efficiently.
• Maintain clean, organised, and well-stocked shelves.
• Maintain a clean, presentable shop, including entrance, floors and till areas.
• Receive, unpack, and display merchandise.
• Assist with stock control and inventory checks, highlighting shortages.
• Handle customer complaints professionally and escalate when necessary.
• Follow store policies, procedures, and health & safety guidelines.
• Support promotions and sales initiatives.

Skills

Communication skills

Customer-focused

Teamwork & independence

Cash handling

Time management

Approach senior staff

Collaboration

Job description

The Hollies Farm Shop is a vibrant and dynamic family-owned business nestled in the heart of Cheshire's stunning countryside. With a passion for exceptional food and a commitment to championing the best produce from both near and far. Our ever-evolving selection of artisan-made breads, cheeses, cured meats, and luxury wines, beers, champagnes, and spirits are a testament to our dedication to quality and diversity. We take pride in sourcing only the freshest, locally produced fruits and vegetables, which we lovingly showcase alongside our international food picks. At the Hollies, we are constantly looking to the future and striving to innovate, while always staying true to our roots. Our team of friendly and knowledgeable staff is always on hand to offer advice and recommendations, and we are committed to providing a shopping experience that is second to none.

Job Role:

Retail Assistant

Location:

The Hollies Farm Shop - Lower Stretton

Type of contract:

Part-Time - WEEKEND/SUNDAY

Reports to:

Farm Shop Manager

Retailassistantsplayacrucialroleinensuringexcellentcustomerserviceandsmoothstoreoperations,handlingtasksfromcleaning, salessupporttoinventorymanagement.

Key Responsibilities

• Greet customers warmly and assist with their enquiries
• Provide excellent customer service; comfortable in engaging with customers
• Provide product information and recommendations
• Operate the cash register and handle payments accurately and efficiently
• Maintain clean, organised, and well-stocked shelves
• Maintain a clean, presentable shop, including entrance, floors and till areas
• Receive, unpack, and display merchandise
• Assist with stock control and inventory checks, highlighting shortages
• Handle customer complaints professionally and escalat when necessary
• Follow store policies, procedures, and health & safety guidelines
• Support promotions and sales initiatives

Skills and Qualifications

• Good communication and interpersonal skills
• Friendly, approachable, and customer-focused attitude
• Ability to work well in a team and independently
• Basic math and cash-handling skills
• Good time management and attention to detail
• To be comfortable to approach Senior members if you have any concerns
• Excellent teamwork skills; often work as part of a team, requiring collaboration with colleagues to meet store goals.

Working Conditions

• Flexible working hours, including weekends and bank holidays
• Standing for extended periods
• Fast-paced retail environment

Additional Duties

• Must be flexible to work weekends and across various sites within Cheshire