Retail Assistant Store Manager

PUMA Group; Ashford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global sports brand in Ashford seeks a Retail Manager to drive sales and enhance customer experience within the Store. Responsibilities include achieving sales goals, managing inventory, and supporting team development. Ideal candidates will have proven retail management experience, a passion for customer service, strong organizational skills, and proficiency in MS Office. This position offers the chance to grow in a vibrant environment committed to diversity and individual talent.

Qualifications

• Proven management experience in a focused, customer service-oriented retail environment.
• Strong organizational and time management skills.
• Interest in innovation and change.

Responsibilities

• Ensure that the Store meets sales and profitability goals.
• Deliver high standards of customer experience.
• Assist in recruitment and team development.
• Analyze customer profiles and buying trends.
• Manage loss prevention and operational compliance.

Skills

Management experience in retail

Customer service-oriented

Strong interpersonal skills

PC-literacy

Organizational skills

Tools

MS Office (Excel, PowerPoint, Word)

Job description

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.

YOUR MISSION

• Ensure together with the Store Manager that the Store consistently achieves or even exceeds sales, KPIs and profitability goals through the effective use of short and long-term planning, expense control, sales and service
• Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards
• Assume responsibility for accurately processing sales, exchange, refund transactions and discounts at the cash desk while ensuring the adherence of Discount Policy & Procedures
• Assist the Store Manager in the recruitment, training, development and succession as well as in preparing and administering performance appraisals of the team
• Analyze customer profiles, buying trends and competitive information to drive business together with the Store Manager
• Assume responsibility for Loss Prevention and operational compliance within the Store; Manage, achieve and try to exceed all Inventory and Shrink goals; Oversee and manage physical inventory counts
• Assist the Store Manager in communicating, managing and executing all Marketing driven initiatives and events within budget and according to all Policies & Procedures

YOUR TALENT

• Proven management experience in a focused, customer service-oriented retail environment (preferably Apparel/Footwear)
• Passion for PUMA Brand
• Commercial and financial acumen
• Customer oriented, reliable and friendly personality
• Recruiting and team development skills
• Strong interpersonal, communication and (self) motivational skills
• Strong organizational and time management skillsAbility to present information to large groups
• Interest in innovation and change
• PC-literacy, general MS-Office knowledge including the use of Outlook, Excel, PowerPoint, Word and Internet
• On and Offsite trainings
• Developmental position for high performing Supervisors to continue increasing their skillset in order to become a Store Manager

PUMA supports over 19,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.