Retail Assistant Store Manager

PUMA; Ashford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global sports brand is seeking a retail manager to lead a store in Ashford. The ideal candidate will have proven management experience in a customer service-oriented environment, preferably in apparel or footwear. Responsibilities include achieving sales goals, maintaining customer experience standards, and assisting in team development. This role offers training opportunities and the potential for growth into store management within a dynamic and supportive team environment.

Qualifications

• Proven management experience in customer service-oriented retail.
• Strong interpersonal and motivational skills.
• Ability to present information to large groups.

Responsibilities

• Ensure store meets sales and profitability goals.
• Maintain high standards of customer experience.
• Assist in recruitment and training of the team.

Skills

Management experience

Customer service orientation

Financial acumen

Interpersonal skills

Organizational skills

MS Office proficiency

Job description

Your mission

• Ensure together with the Store Manager that the Store consistently achieves or even exceeds sales, KPIs and profitability goals through the effective use of short and long-term planning, expense control, sales and service
• Guarantee consistently high standards of customer experience within the Store in accordance with PUMA's Brand Values and service standards
• Assume responsibility for accurately processing sales, exchange, refund transactions and discounts at the cash desk while ensuring the adherence of Discount Policy & Procedures
• Assist the Store Manager in the recruitment, training, development and succession as well as in preparing and administering performance appraisals of the team
• Analyze customer profiles, buying trends and competitive information to drive business together with the Store Manager
• Assume responsibility for Loss Prevention and operational compliance within the Store; Manage, achieve and try to exceed all Inventory and Shrink goals; Oversee and manage physical inventory counts
• Assist the Store Manager in communicating, managing and executing all Marketing driven initiatives and events within budget and according to all Policies & Procedures

Your talent

• Proven management experience in a focused, customer service-oriented retail environment (preferably Apparel/Footwear)
• Passion for PUMA Brand
• Commercial and financial acumen
• Customer oriented, reliable and friendly personality
• Recruiting and team development skills
• Strong interpersonal, communication and (self) motivational skills
• Strong organizational and time management skills
• Ability to present information to large groups
• Interest in innovation and change
• PC-literacy, general MS-Office knowledge including the use of Outlook, Excel, PowerPoint, Word and Internet
• On and Offsite trainings
• Developmental position for high performing Supervisors to continue increasing their skillset in order to become a Store Manager

Our principles

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.

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