Retail Assistant (Part Time)(6 Posts) - GLA16093

GLASGOW CITY COUNCIL AND ARMS LENGTH ORGANISATION; Glasgow; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

LGPS pension

30 days holiday + 6.5 PH

Staff discounts (museum shops)

Cycle-to-work scheme

Employee Assistance Programme

Job summary

GLASGOW CITY COUNCIL AND ARMS LENGTH ORGANISATION is seeking a Retail Assistant to join Glasgow Life’s retail teams at Gallery of Modern Art, Riverside Museum, and Kelvingrove. The role focuses on delivering excellent customer service and maximizing sales on the shop floor, including cash desk transactions.

You will be part of an established team under the Shop Manager. The position requires flexible hours with Saturday/Sunday coverage and 27 or 20 hour contracts, across city-wide locations.

Qualifications

• Evidence of Retail Experience and cash handling processes incl daily cash reconciliation.
• Proven Customer Service Experience.
• Flexible to changing work hours with an ability to work Saturday/Sunday.

Responsibilities

• Provide excellent customer service to maximise sales on the shop floor and process transactions at the cash desk.
• Support the Shop Manager and work as part of an established team to create cultural experiences and ensure smooth operations.

Skills

Communication

Cash handling

Customer service

Flexible hours

Job description

Company:

Company: GLASGOW CITY COUNCIL AND ARMS LENGTH ORGANISATION

The total pay shown above (including allowances where applicable) is the current total pay for this post. Under the Council’s new Pay and Grading Structure, due to be implemented from 4 April 2027, the total pay for this role is expected to increase to £25,458.75 - £26,042.75

Further information will be provided to candidates during the recruitment process.

We believe everyone deserves a great Glasgow life and that starts with the people who work here.

Glasgow Life is a charity like no other. Our vision is to improve the lives of everyone in our city. To help us achieve that, we are looking for a Retail Assistant to join our Retail teams at Gallery of Modern Art/ Riverside Museum/Kelvingrove Art Gallery and Museum.

Our teams focus on making a real difference through culture and sport in Glasgow. If you’re excited by the idea of being part of that, this could be the job for you.

What you need to know

Hours

Working hours will be Saturday and Sunday weekend cover 10.45am – 5.15pm (2 posts, 12 hr contracts), and a mix of weekday/weekend cover on 5 to 7hr shifts over 4 days (4 posts either 27hr or 20hr contracts)

Contract type

Permanent

Location

City-wide, with your main base discussed at interview.

What you’ll do

As a retail assistant you’ll be a part of an established team, reporting to the Shop Manager. You’ll play an essential role in providing excellent customer service to maximise sales on the sales floor and processing our customer transactions at the cash desk. Your work will make a visible and lasting difference. This will be

• Creating cultural experiences
• and working behind the scenes to make it all happen

Who you are

We’re looking for someone with the right skills who brings energy to the role.

• Good communication skills with an ability to work as part of a team.
• Evidence of Retail Experience and cash handling processes incl daily cash reconciliation.
• Proven Customer Service Experience
• Flexible to changing work hours with an ability to work Saturday/ Sunday

Download the Person Specification in the Job Attachments section on MyJobScotland. Use this to shape your application and show how your experience aligns with the job.

When selecting candidates for interviews, managers will look for candidates who meet all the ‘essential’ criteria listed in the Person Specification. If there are many candidates, they may also consider desirable skills. So, include those if they apply to you.

What we offer

At Glasgow Life, our work changes lives. As a charity, we bring communities together and support wellbeing through sport, culture, heritage, and learning.

Learn more about Glasgow Life in our 10 Facts video in the Further Information section on MyJobScotland.

Holiday

When you join, you’ll get 30 days’ holiday. Plus 6.5 public holidays if you’re full-time. This increases to 35 days after 5 years of service.

Fancy a bit more time off? You can buy extra holiday too!

Pension

Join the Local Government Pension Scheme (LGPS) – a Defined Benefit scheme that provides you with a secure pension for later life.

Support

Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing.

Discounts

As a colleague, you can enjoy discounts on the things you love, from Glasgow Club memberships to our museum shops and our online store. We are also part of the cycle-to-work scheme, helping you stay active.

Flexibility and development

We are proud of our flexible and inclusive work policies, which help you balance work and life. We also offer support for learning, development and career progression.

Please note that Glasgow Life is an Arm’s Length External Organisation to Glasgow City Council. We are currently completing a Job Evaluation exercise and introducing a new pay and grading structure. This may impact current salaries quoted in job adverts. To learn more, visit -

https://www.glasgow.gov.uk/jobevaluation.

The closing date for this job is 11.59pm on 1st November. Interviews are provisionally scheduled for w/c 9th November

We’re excited to hear from you. Let’s shape a great Glasgow life — together.

We want everyone to be able to apply. If you need the Application Pack in another format, like Braille, large print, or another language, please call us on 0141 287 1054.

If we need to post it to you, we’ll send it by second-class mail within three working days. Please allow enough time to complete and return your application before the closing date. If you think you might need more time because of accessibility needs, please get in touch and we’ll be happy to help.

There are also a number of Accessibility Tools compatible with the myjobscotland website which may assist you with your application. More information on these can be found at https://myjobscotland.gov.uk/accessibility-statement.

Further Information

For further information about working for us please refer to our website

https://www.glasgowlife.org.uk/work-with-us

GLASGOW CITY COUNCIL AND ARMS LENGTH ORGANISATION

GLASGOW CITY COUNCIL AND ARMS LENGTH ORGANISATION

GLASGOW CITY COUNCIL AND ARMS LENGTH ORGANISATION