Retail Assistant (Opticians)

The Boots Company PLC; Royal Tunbridge Wells; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discretionary quarterly bonus

Generous employee discounts for you &2

Clinical and Non-Clinical Career dev.

Enhanced maternity/paternity/adoption

Flexible benefits including holiday &

Access to free counselling 24/7

Job summary

Boots Opticians in the United Kingdom is hiring a Retail Assistant to be the first and last point of contact for customers on the shop floor. You’ll help customers find the right eyewear and services while building lasting relationships and delivering exceptional service.

You’ll benefit from Boots' industry-leading Step Into Optics training programme, hands-on experience, and opportunities to develop knowledge through workshops and on-the-job learning.

Qualifications

• Passion for customer care and helping customers find the right eyewear and services.
• Willingness to learn and develop through structured training.
• Experience in retail or clinical settings is advantageous.

Responsibilities

• Ordering, dispensing and collection of glasses and contact lenses.
• Supporting with eye-tests and pre-screening activities.
• Providing aftercare support through repairs and adjustments.
• Completing operational and administrative tasks related to dispensing prescriptions.
• Maintaining shop floor standards.

Skills

Customer care

Willingness to learn

Retail experience

Clinical environment experience

Job description

About the role

As a Retail Assistant you will be a fundamental part of our Boots Opticians store team, being the first and last person that our customers interact with. Working on the shopfloor you will spend your time building great relationships with customers by listening and understanding their needs to find the right product or service for them. From greeting customers when they arrive in store, being part of the pre-screening activities of an eye-test through to helping our customers find the perfect eyewear solution for them – no two days will be the same.

Your role within the team as a Retail Assistant will give you lots of opportunities to develop your knowledge through our industry leading ‘Step Into Optics’ training programme. This programme includes both workshop based learning and practical ‘on the job’ experience.

You will also be involved in:

• Ordering, dispensing and collection of glasses and contact lenses
• Supporting with eye-tests and pre-screening activities
• Providing aftercare support through repairs and adjustments
• Completing operational and administrative tasks associated with dispensing prescriptions
• Maintaining shop floor standards

You will be based in store and report to store manager.

What you’ll need to have:

• Passion for customer care
• Desire to learn

It would be great if you also have:

• Worked in a retail or clinical environment

Our benefits

• Discretionary quarterly bonus
• Generous employee discounts for you and a second person (terms and conditions apply)
• Clinical and Non-Clinical Career development opportunities
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third‑party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots Opticians

At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let’s see what’s possible when we change for the better.