Retail Assistant Manager

RADLEY + CO. LIMITED; York and North Yorkshire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury handbag retailer is seeking an Assistant Manager for their York Outlet. In this role, you will inspire and develop your team, focusing on delivering exceptional customer experience and achieving sales targets. Candidates should demonstrate strong leadership skills, commercial insights, and experience in retail management. This position offers various benefits, including a competitive salary and opportunities for professional development.

Benefits

Competitive salary & performance-based incentives

Generous staff discount on Radley products

Opportunities for professional development & training

Enhanced annual leave

Sickness Pay & Life Assurance Cover

Virtual GP Healthcare

Cash Plan of up to c.£900 per year

Employee Assistant Programme

Wellbeing App (Thrive)

Company Bonus

Time in Service Rewards

Sample Sales Special Occasion Gifts

Cycle to Work Scheme

Electric Vehicle Scheme

Season Ticket Loan

Qualifications

• Experience in retail management and customer service roles.
• Proven ability to lead and motivate teams.
• Strong commercial acumen and understanding of KPIs.

Responsibilities

• Deliver exceptional customer experience and represent the brand.
• Achieve sales and KPI targets.
• Manage costs and contribute to store profitability.
• Support recruitment, training, and development of team members.
• Build relationships with key contacts within the business.

Skills

Great coaching and leadership skills

Ability to remain calm under pressure

Adept in dealing with people issues

The ability to impact and influence business decisions

Experience with Power BI to analyse performance

Microsoft 365 experience

Tools

Power BI

Microsoft 365

Job description

Overview

Radley have been proud architects of luxurious British handbags and accessories for over 25 years.

Known for our leather expertise and enduring quality, we expertly blend iconic design and exquisite craftsmanship with exceptional value.

Our London HQ is home to our in‑house Design team, who are inspired by the natural world, luxurious fine leathers and the remarkable women who wear our bags.

Each design is then responsibly made by our family‑run manufacturing partners, in the expert hands of three generations of artisan craftspeople.

Assistant Manager – York Outlet

You will motivate, inspire, train and develop your team to deliver EXCELLENCE in everything they do. You will lead your team to deliver exceptional customer experience and create a selling culture that makes the Radley customer return time and time again. You will be able to demonstrate an entrepreneurial spirit and be commercially astute, showing creativity and inspirational directive in managing your own business unit.

As an Assistant Manager you should regard your position as partnering your Store Manager, offering your manager the required support to enable the store to function smoothly and with great success. You are effectively a Store Manager in training and under the guidance of your line manager should look to involve yourself in all aspects of store life.

Key Responsibilities

• Delivering an exceptional customer experience and being an ambassador to your team and the brand
• Sales and KPI focused and delivering growth
• Commercial acumen through effective best sellers, floor walks and money mapping
• Achieving EBITDA target and accountable for the profitability of the store through managing costs
• Growing store traffic through local marketing and store events
• People Mgmt.: recruitment / training / development / coaching / supporting Store Manager
• Actively building relationships with key contacts across the business
• Supporting Store Manager in stock allocation and control including preventing stock loss

Skills & Experience

• Great coaching and leadership skills
• Ability to remain calm under pressure
• Adept in dealing with people issues
• The ability to impact and influence business decisions
• Experience with Power BI to analyse performance
• Microsoft 365 experience (Word, PowerPoint, Excel, Outlook, Teams, SharePoint)

Benefits & Perks

• Competitive salary & performance‑based incentives
• Generous staff discount on Radley products
• Opportunities for professional development & training
• Enhanced annual leave (incl. holiday buy)
• Sickness Pay & Life Assurance Cover
• Virtual GP Healthcare
• Cash Plan of up to c.£900 per year
• Employee Assistant Programme
• Wellbeing App (Thrive)
• Company Bonus
• Time in Service Rewards
• Sample Sales Special Occasion Gifts
• Cycle to Work Scheme
• Electric Vehicle Scheme
• Season Ticket Loan

Diversity & Inclusion

At Radley, we strive to create, promote and live an inclusive culture. We are committed to social equity and actively work to make impactful changes across our business to become diverse and celebrate one another's differences. We encourage a supportive and open environment for anyone that steps through our doors at our Service Centres, Distribution Centre and Stores. We know that diversity in a business only makes it stronger, so our People team are clear on how to conduct an inclusive recruitment campaign. Our job posts always go through a gender‑bias decoder before going live, we will always consider alternative inclusive job boards, and we will remain open to considering flexible working options. We won’t ask for specific qualifications unless it’s absolutely critical to the success of the role and we already actively participate in external schemes to bring in future talent from diverse backgrounds.

We are Proudtobe Radley .

Salary Disclosure

If you are shortlisted as having the skills required for this role then we will openly share our salary banding with you ahead of moving forward to the next stage.