Retail Assistant Manager

Compass Group PLC; Old Woking; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hospitality group is seeking a dynamic Retail Manager to oversee operations in Old Woking. The role focuses on driving customer satisfaction and operational excellence in a high-volume environment. Candidates should possess previous retail management experience, strong people skills, and the ability to effectively manage costs and service delivery. The position offers a range of benefits, including health care perks and discounts across various brands, making it a great opportunity for career growth.

Benefits

All bank holidays off

Time off over Christmas

Contributory pension scheme

Career growth programs

Digital GP access

Exclusive travel discounts

Grocery discounts

Cinema ticket discounts

Cash rewards program

Free wellness classes

Qualifications

• Previous retail or hospitality management experience is essential.
• Possess strong people skills and excellent communication abilities.
• Ability to think on your feet in a dynamic environment.

Responsibilities

• Support delivery of contractual specifications and client requirements.
• Develop action plans from customer satisfaction surveys.
• Manage labour schedules within budget constraints.
• Identify commercial opportunities for the business.

Skills

Retail management experience

Strong communication skills

Ability to manage costs and service delivery

Organisational skills

Customer-focused approach

Job description

Overview

If you want to play a key role in driving customer satisfaction, operational excellence and commercial performance across multiple retail outlets, this is your chance! This is a people-focused, fast-paced role where you\'ll help lead a diverse retail operation serving up to 800-900 covers per day, within a site of over 3,000 employees. Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK\'s leading workplaces as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Responsibilities

• Supporting the delivery of all contractual specifications and client requirements
• Developing action plans following customer and client satisfaction surveys
• Ensuring the team are consistently polite, professional, and customer-focused
• Completing and managing labour schedules within budget and adjusting in line with sales performance
• Minimising agency usage and overtime spend
• Analysing and managing all in-unit costs effectively
• Ensuring company promotions are implemented correctly
• Identifying additional commercial opportunities and discussing with your line manager

Qualifications

• Previous retail or hospitality management experience
• Strong people skills with excellent communication abilities
• A proactive, reactive approach with the ability to think on your feet
• Confident managing labour, costs, and service delivery in a high-volume environment
• Organised, commercially aware, and customer-focused
• Comfortable working in a large, dynamic site environment

Benefits

• All bank holidays off
• Time off over Christmas period
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury\'s, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families