Retail Assistant Manager

TUI Group; Hastings; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading travel company is seeking an Assistant Manager for their Hastings store. In this role, you will inspire and develop a team to provide exceptional customer service and drive sales. You will lead by example, coach staff, and address customer issues promptly to enhance satisfaction. The position offers competitive pay, commission schemes, and benefits, including health and wellbeing support. Weekend and evening shifts are expected in this dynamic retail environment.

Benefits

Competitive salary

Commission scheme

Holiday discounts

Professional development

Pension scheme

Life assurance

Qualifications

• Experience leading a team in a retail environment.
• Strong customer service skills and ability to inspire others.
• Confident in resolving complaints and issues efficiently.

Responsibilities

• Lead by example and model company values.
• Guide and coach the team to achieve high performance.
• Monitor and report on customer feedback.
• Assist with recruiting new talent.

Skills

Leadership

Customer service

Coaching

Problem-solving

Sales experience

Job description

TUI

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as an Assistant Manager in our Hastings store, you’ll work alongside your manager to lead, inspire, coach and develop a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and customer service. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just a starting salary of £13.30 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Lead by example and role model company values to inspire your team and deliver excellent customer service
• Personality and experience will assist you to guide, coach and develop the team to collaboratively reach high performance and standards that drive engagement
• Assist with developing the team to be proactive and actively investigate and resolve every question or complaint. If things don’t go quite right, you’ll have the confidence to step in and take ownership
• As technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to actively improve our customer digital journey
• Monitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty to grow our business
• Assist with recruiting talent, maintaining high levels of engagement and low levels of attrition.