Retail Assistant Manager

TUI Group; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading holiday company in Birmingham seeks an Assistant Manager for their Selly Oak store. The role involves leading a team to deliver exceptional customer service, coaching team members, and handling customer feedback. Ideal candidates will have retail experience, strong leadership skills, and a passion for customer satisfaction. Competitive salary along with benefits including commission and development opportunities.

Benefits

Starting salary of £13.30 per hour

Commission scheme

Holiday benefits and discounts

Health and Wellbeing support

Pension scheme and life assurance

Qualifications

• Experience in retail management or supervisory roles.
• Strong communication and interpersonal skills.
• Ability to motivate and develop a team.

Responsibilities

• Lead and inspire a retail team to deliver excellent customer service.
• Guide and coach team members to reach high performance.
• Monitor customer feedback and identify trends.
• Assist in recruiting and maintaining team engagement.

Skills

Leadership

Customer service

Coaching

Problem-solving

Sales

Job description

TUI

Here at TUI, you’ll find we’ve an inclusive company with a culture of care and by joining the Retail Team as an Assistant Manager in our Selly Oak store, you’ll work alongside your manager to lead, inspire, coach and develop a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and customer service. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just a starting salary of £13.30 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance.

ABOUT THE JOB

• Lead by example and role model company values to inspire your team and deliver excellent customer service
• Personality and experience will assist you to guide, coach and develop the team to collaboratively reach high performance and standards that drive engagement
• Assist with developing the team to be proactive and actively investigate and resolve every question or complaint. If things don’t go quite right, you’ll have the confidence to step in and take ownership
• As technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to actively improve our customer digital journey
• Monitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty to grow our business
• Assist with recruiting talent, maintaining high levels of engagement and low levels of attrition.