Retail Assistant - M&S Simply Food

Moto Hospitality; Martyr Worthy; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading hospitality service provider in the UK seeks a Retail Assistant to deliver exceptional customer service in a dynamic environment. The role involves greeting customers, processing orders, and maintaining store displays. Ideal candidates are adaptable, self-motivated, and thrive in both fast-paced and quieter settings. This position offers competitive hourly pay, a range of benefits, and opportunities for development.

Benefits

Discretionary bonus pay during Christmas

Up to 60% discount across brands

Enhanced sick pay and family-friendly benefits

Funded qualifications for development

Weekly payment

Qualifications

• Dynamic individual thriving in fast-paced environments.
• Self-motivated and adaptable to different settings.
• Complies with brand standards and ensures a welcoming workspace.

Responsibilities

• Welcome customers warmly.
• Process orders efficiently.
• Maintain cleanliness and stock displays.
• Support team culture and provide memorable customer experiences.

Skills

Customer service orientation

Adaptability

Teamwork

Communication skills

Job description

Retail Assistant - £12.90 per hour

Shifts: 4:30am starts will be required, 24 Hours per week

Address: Winchester Services, M3, Shroner Wood, Winchester SO21 1PP

Are you ready to be our next M&S Simply Food Retail Assistant?

Here at Moto we're looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering M&S Simply Food's handy range of quality food items and exceptional customer service as we transform the UK's rest stop experience.

What we offer our Retail Assistants:

• Up to 1 week's discretionary bonus pay per year paid just in time for Christmas
• Up to 60% colleague discount across our franchise partner brands
• Enhanced benefits, including sick pay, enhanced family-friendly benefits and life assurance
• Fantastic development opportunities including funded qualifications
• Weekly Pay

What you'll be doing as a Retail Assistant

• Greeting customers with a warm and friendly welcome
• Processing orders and requests in a timely and efficient manner
• Delivering our brand standards to a level our customers have come to expect
• Resolving challenges and enquiries with a customer‑centric mindset
• Receiving deliveries and replenishing displays to provide maximum product availability
• Ensuring your workspace and store is kept clean, tidy and welcoming
• Working with colleagues to deliver a culture of togetherness and teamwork
• Leaving our customers with a memorable experience worth coming back for
• Helping prepare the store, ready for the following day’s trade

What we're looking for in you

We're looking for someone who can effortlessly switch gears—thriving in fast‑paced, high‑energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace.

If you're adaptable, self‑motivated, and ready to tackle whatever the day brings, we want to hear from you.

What we value

We don't just hire a person, we hire real life individuals. As a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences. We are also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self.

Working for Moto is truly amazing. We've been recognised in the Sunday Times Best Places to Work in 2024 and 2025.

We offer flexible working arrangements, including full or part‑time hours, as well as wherever we can compress or a fixed shift pattern to support your work‑life balance.

Disclaimers

• Hourly rates of pay may differ for under 18s; our night shift roles include a premium of £2ph.
• Please note this role internally is known as Customer Service Assistant.
• Annual bonus scheme is equivalent to week’s salary based on average hours worked over a defined period. INDLP.