Retail Assistant - M&S Simply Food

Moto Hospitality; Leeds; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading hospitality provider in Leeds is seeking a Retail Assistant to deliver excellent customer service in a dynamic environment. The role offers versatile shifts, competitive hourly pay of £12.40, and opportunities for personal development. Ideal candidates thrive in fast-paced settings and are committed to providing a welcoming experience for customers.

Benefits

Up to 1 week’s discretionary bonus pay

Up to 60% colleague discount

Enhanced family friendly benefits

Funded qualifications

Qualifications

• Able to thrive in fast-paced, high-energy environments.
• Self-motivated and adaptable to different working conditions.
• Experience in customer service is preferred.

Responsibilities

• Greeting customers with a warm and friendly welcome.
• Processing orders and requests efficiently.
• Ensuring a clean and welcoming workspace.
• Delivering brand standards and memorable customer experiences.

Skills

Adaptability

Customer service orientation

Teamwork

Job description

Retail Assistant - £12.40 per hour

Shifts: Various shifts between 5am and 10:30pm, part time

Address: Skelton Lake Services, M1 Junction 45, Skelton, Leeds LS9 0AS

What we offer

• Up to 1 week’s discretionary bonus pay per year paid just in time for Christmas
• Up to 60% colleague discount across our franchise partner brands
• Enhanced benefits, including sick pay, enhanced family friendly benefits and life assurance
• Fantastic development opportunities including funded qualifications
• Weekly Pay

What you’ll be doing as a Retail Assistant

• Greeting customers with a warm and friendly welcome
• Processing orders and requests in a timely and efficient manner
• Delivering our brand standards to a level our customers have come to expect
• Resolving challenges and enquiries with a customer centric mindset
• Receiving deliveries and replenishing displays to provide maximum product availability
• Ensuring your workspace and store is kept clean, tidy and welcoming
• Working with colleagues to deliver a culture of togetherness and teamwork
• Leaving our customers with a memorable experience worth coming back for
• Helping prepare the store, ready for the following days trade

What we’re looking for in you

We’re looking for someone who can effortlessly switch gears—thriving in fast‑paced, high‑energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you're adaptable, self‑motivated, and ready to tackle whatever the day brings, we want to hear from you.

What we value

We don’t just hire a person, we hire real life individuals. As a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences. We’re also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self. Working for moto is truly amazing, but don’t just take our word for it—we’ve been recognised in the Sunday Times Best Places to Work in 2024 and 2025!

We offer flexible working arrangements, including full or part time hours, as well as wherever we can compress or a fixed shift pattern to support your work life balance.

Disclaimers

*Hourly rates of pay may differ for under 18’s, our night shift roles include a premium of £2ph*
*Please note this role internally is known as Customer Service Assistant*
*Annual bonus scheme is equivalent to work week’s salary based on average hours worked over a defined period.INDLP