Retail Assistant - M&S Simply Food

Moto Hospitality; Carlisle; On-site; GBP 60,000 - 80,000; Part time

Job summary

A prominent hospitality company is seeking a Retail Assistant in Carlisle to provide excellent customer service and maintain store standards. The role includes greeting customers, processing orders, and ensuring a welcoming environment. Flexible working hours are available, making it ideal for those seeking work-life balance. Experience in fast-paced environments and a dynamic personality are essential for success in this position.

Benefits

Discretionary bonus pay

Colleague discount up to 60%

Enhanced benefits including sick pay

Weekly pay

Development opportunities with funded qualifications

Qualifications

• Ability to switch gears in fast-paced environments and quieter settings.
• Self-motivated and adaptable individual.
• Experience in customer-facing roles preferred.

Responsibilities

• Greet customers with a warm and friendly welcome.
• Process orders and requests efficiently.
• Ensure workspace and store are clean and welcoming.
• Work with colleagues to foster teamwork.

Skills

Customer service

Adaptability

Teamwork

Job description

Retail Assistant

£12.40 per hour
Shifts: 14 Hours per week, over Saturday, Sunday and Monday 2pm - 10:15pm
Address: Southwaite Services, M6, Broadfield Road, Carlisle CA4 0NT

What we offer our Retail Assistants

• Up to 1 week’s discretionary bonus pay per year paid just in time for Christmas
• Up to 60% colleague discount across our franchise partner brands
• Enhanced benefits, including sick pay, enhanced family friend benefits and life assurance
• Fantastic development opportunities including funded qualifications
• Weekly Pay

What you’ll be doing as a Retail Assistant

• Greeting customers with a warm and friendly welcome
• Processing orders and requests in a timely and efficient manner
• Delivering our brand standards to a level our customers have come to expect
• Resolving challenges and enquiries with a customer centric mindset
• Receiving deliveries and replenishing displays to provide maximum product availability
• Ensuring your workspace and store is kept clean, tidy and welcoming
• Working with colleagues to deliver a culture of togetherness and teamwork
• Leaving our customers with a memorable experience worth coming back for
• Helping prepare the store, ready for the following days trade

What we’re looking for in you

We’re looking for someone who can effortlessly switch gears—thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you're adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.

What we value

We don’t just hire a person, we hire real life individuals, as a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences, we’re also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self.

Working for moto

We offer flexible working arrangements, including full or part time hours, as well as wherever we can compress or a fixed shift pattern to support your work life balance.

Disclaimers

• Hourly rates of pay may differ for under 18’s, our night shift roles include a premium of £2ph
• Please note this role internally is known as Customer Service Assistant
• Annual bonus scheme is equivalent to work week’s salary based on average hours worked over a defined period.

INDLP