Retail Assistant - FTC

Screwfix Direct Ltd; Birmingham; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Cycle to work

High street discounts

Share plans

Wellbeing resources

Job summary

Screwfix Direct Ltd is offering a fixed-term Retail Assistant role in Birmingham until 6 December 2026. You’ll help customers, keep the store running smoothly and deliver friendly, practical service across opening hours from early morning to evening.

We provide extensive training, flexible shift patterns to support work-life balance and access to corporate discounts, cycle-to-work schemes, wellbeing resources and career development programmes as you grow with us.

Qualifications

• Strong customer service skills.
• Able to work in a busy retail environment.
• Flexible to shift patterns and weekend work.

Responsibilities

• Assist customers on the shop floor and at tills.
• Keep shelves tidy and products stocked.
• Deliver friendly, practical service to support store operations.

Skills

Customer service

Communication

Job description

This is a fixed-term opportunity until December 6th 2026

Everything we do starts with the people we serve. We’re proud to be the traders behind the tradespeople: the nuts and bolts behind the job, always ready to save the day (or at least the project).

From power tools to workwear, cables to pipe fittings, we offer over 60,000 products across 900+ stores – and that’s not to mention our industry-leading digital services. Join Screwfix and be part of a team of experts who get the job done quickly, affordably, and always with a smile.

You’ll be at the core of Screwfix, making sure our customers are the heart of everything we do. You’ll take your time to really get to know them whilst delivering genuinely great service. Our Retail Assistants are vital to the running of a store, so you’ll always be kept busy. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!

Opening hours:

Monday - Friday (7am to 8pm)

Saturday (7am to 6pm)

Sunday (9am to 4pm)

01 / 14

Cycle to work

Whether you’re a keen cyclist or looking to take up a healthy hobby, enjoy savings of up to 25-39% on bikes and accessories through the Cycle to Work Scheme.

High Street Shopping Discounts

As well as discounts at Screwfix and B&Q, you can save money at other major high street retailers.

Share Plans

Become a Kingfisher shareholder with a variety of schemes to choose from.

Look after your mind and body with 20% off a Nuffield Gym membership, starting with a Health MOT and free 7-day pass.

Simply Health

From dental care to acupuncture, you can customise your health plan and claim back money for treatments.

Long Service Awards

From extra pay to bonus holiday days, we’ll celebrate your milestones with tangible rewards. It’s our way of thanking you for building a career with us.

Pension

With our award-winning pension plan, you choose your contribution amount and we add as much as 14% per month.

Life Cover

If you opt into our pension scheme, you’ll receive up to 4x your annual salary through Death in Service payment.

Retail Trust

Look after your mental health with free wellbeing resources, including a confidential counselling service.

Screwfix and B&Q Discounts

As a member of the Kingfisher group, you’ll enjoy 20% off all B&Q and Screwfix products.

Mind Training

We’ve partnered with Mind, the UK’s leading mental health charity, to our colleagues the support and tools needed to look after your mental health.

Screwfix Community

Whether you’re working from our stores, our offices or your home, you can easily stay in touch with colleagues and access the resources you need.

Self-Development

Whether you want to advance your job related skills or learn how to play the guitar, take advantage of our amazing learning tools on offer such as LinkedIn Learning.

Enhanced Family Leave

Our Enhanced Family Leave policy and resources are inclusive for all parents and include competitive pay terms, going above and beyond statutory requirements.

Training programmes

We’re growing, and we want our people grow with us. That’s why we pull out all the stops to make sure our people continue to learn and develop new skills. It’s all about giving you the tools to build a career that’s right for you.

01 / 02

First Steps to Management

This 16 week programme is open to Service Assistants looking to make the first step into management. Learning specialist skills on-the-job, this programme offers a clear path to a Trade Counter Supervisor role.

Power Up to Trade+

Want to power up your career? A 12-15 month programme that gives you a Trade Supplier Apprenticeship at level 2. This is a blend of practical and online learning, this programme provides the tools and knowledge you need to become a Trade+ Sales Supervisor.

Trade Up to Branch Manager

Over 15 months, you’ll undertake close supervision and structured learning as you learn how to run a store. By the end of this programme, you’ll have a Level 4 Retail Manager Apprenticeship and a strong knowledge of how to motivate and develop a team.

Learning for Life

At Screwfix, we believe that opportunity should always be open to all. So whatever business level you’re at, you can learn wider life skills to help you succeed in areas outside of work. We’ve also partnered with Skills Forward, which offers Maths and English coaching to colleagues and their families both.

01 / 03

“You get a different range of tasks every day. One day doing delivery, the next serving customers.”

“You get a different range of tasks every day. One day doing delivery, the next serving customers.” Joshy Phillips | Service Assistant

“My day is really varied: customer service at the till, picking orders, doing deliveries, stocking shelves and doing store repro.”

“My day is really varied: customer service at the till, picking orders, doing deliveries, stocking shelves and doing store repro.” Thiago | Trade Counter Assistant

“The supervisor position is a really good opportunity to learn and progress”

Be yourself
at Screwfix

We all do better when we’re celebrated for who we are. Which is why a warm, equal and inclusive culture is integral to our culture at Screwfix. Our Employee Inclusion Network, 'Us', helps colleagues to share ideas and work collaboratively in pursuit of a fairer, more diverse workplace. With the support of our leadership team, ‘Us’ is comprised and led by true Ambassadors for Diversity & Inclusion. It’s an open space where colleagues can share experiences, learn about allyship, and ultimately, feel free to be themselves.

Interview

Prior to your interview, we recommend a thorough read of our careers page and even a trip to your local Trade Counter, to learn as much about us as possible. Your interview will consist of competency-based questions, and a chat about your experience, knowledge of Screwfix and the role you’ve applied for. Interviews may be held on the phone or over video chat, followed by a visit to store to meet the team.

Offer

If we think we’re a good match, we’ll make you an official offer. Once you’ve accepted and we’ve completed the pre-employment checks, you’ll receive your shiny new contract.