Retail Assistant - Congleton

North West Air Ambulance; Congleton; On-site; GBP 14,000; Part time

Job summary

A charitable organization in Congleton seeks a Retail Assistant to support the Shop Manager in achieving sales targets and delivering top-quality customer service. Responsibilities include stock management, volunteer coordination, and ensuring compliance with safety standards. Ideal candidates will possess numeracy and IT skills, alongside a proactive, team-oriented attitude. This role requires standing and heavy lifting, contributing actively to the charity’s mission of saving lives.

Qualifications

• Previously worked on an EPOS system.
• Experience of working with volunteers.
• Knowledge of Gift Aid procedures.
• Knowledge of Health & Safety.

Responsibilities

• Ensure maximum stock availability by efficiently sorting delivery and collections.
• Assist with pricing of items to ensure profit maximization.
• Promote Gift Aid to maximize donations.
• Work alongside volunteers ensuring standards of quality.
• Provide excellent customer service to attract new supporters.

Skills

A good standard of numeracy and literacy

IT Literate

Cash handling experience

Communicate effectively across a multi-site organisation

Strong organisational skills

Pro-active team member

Job description

Join a life saving crew

The Northwest Air Ambulance Charity (NWAA) provides enhanced pre-hospital care needed to make a life changing difference. We provide emergency medical treatment when time is critical.

As a Charity we have developed our service by embracing change which has enabled us to implement new and innovative ways of working and increase our impact on patient outcomes. We continuously look to develop our service to ensure we continue to change and save lives.

JOB TITLE: Retail Assistant

DEPARTMENT: Retail

REPORTING TO: Shop Manager

WORKING HOURS: 21 hours per week

SALARY: £13,796 per annum

Overall purpose of the role: To assist the manager to deliver sales/profit targets and exceed customer expectations by giving the highest quality of service and promoting sales.

Main duties and responsibilities:

• Ensure maximum stock availability by efficiently sorting delivery and collections of stock in store.
• Assist with pricing of items to ensure profit maximization.
• Proactively promote Gift Aid in order to maximise contributions from donations.
• Work alongside volunteers acting as a role model ensuring standards of quality are met.
• Prepare and complete all shop administration inclusive of cash handling and banking functions to the highest standard, accurately and on time, always adhering to charity Policies and Procedures.
• Provide excellent customer service and donor experience, which attracts new supporters every day.
• Ensure high standards of cleanliness, display and merchandising are met.
• Ensure the Health and Safety of your colleagues and customers.
• Establish quality standards, consumer safety and ensuring continuity.
• Support the Shop Manager in the day to day running of the shop in their absence, including opening and closing of shop and cash handling.

PERSON SPECIFICATION

Experience

• Previously worked on an EPOS system
• Experience of working with volunteers
• Knowledge of Gift Aid procedures
• Knowledge of Health & Safety

Skills

• A good standard of numeracy and literacy
• IT Literate
• Cash handling experience
• Communicate effectively across a multi-site organisation.
• Strong organisational skills
• Pro-active team member

Personal Attributes / Abilities

• Ability to manage time with conflicting priorities
• Open, adaptable, honest and reliable
• Flexible approach to meet the demands of the Charity
• Enthusiastic and motivated to deliver excellent service
• Ability to be standing/walking during working hours
• Ability to lift and move heavy items including furniture in our Furniture shops