Retail Assistant (Athlete)

NIKE, Inc.; Portsmouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading sports and fashion retailer in Portsmouth seeks a full-time Retail Assistant. The role involves delivering exceptional customer service, assisting in training new employees, and supporting various store operations. Candidates should have experience in retail or customer service, effective communication skills, and the ability to work flexible hours, including weekends. Join a supportive team with a strong focus on diversity and inclusivity.

Benefits

Competitive compensation and benefits package

Monthly performance-based bonus

Employee discounts

Inclusivity-focused team environment

Qualifications

• Customer service and/or retail experience preferred.
• Effective communicator and collaborative teammate.
• Flexible availability for retail hours, including evenings and weekends.

Responsibilities

• Deliver exceptional consumer service and brand experience.
• Assist in training new employees and supporting retail leads.
• Operate cash register and manage stock.
• Connect online and offline sales through digital knowledge.

Skills

Exceptional consumer service

Product knowledge

Effective communication

Sales techniques

Flexibility with scheduling

Job description

Nike Portsmouth is looking for the next FULL-TIME (40 hours) Retail Assistant to join our team and provide world-class service to the consumer.

What you bring:

• Using your expertise in the field of exceptional consumer service and product knowledge to serve and deliver a premium brand experience to our consumers.
• Assisting our retail leads and floor managers (Coaches) in training new employees
• Supporting various store departments (e.g. operate cash register, manage incoming and outgoing goods, refill products on shopfloor, build visual displays) and recommending appropriate products to reach sales targets.
• Using your knowledge for digital devices to create a bond between online and offline sales or services in the store.
• Informing consumers and new teammates about the NIKE products and services
• Improving your own knowledge via our tools and training courses to stay up to date and to seek for more insights on sales trends, NIKE products, services, and culture
  Customer service and/or retail experience preferred.
• Effective communicator, brand ambassador, and collaborative teammate
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

What you get:

• One of the best compensation and benefits packages in the industry
• Opportunity for monthly performance-based bonus
• A supportive team that values Diversity, Equity & Inclusion
• A career at a company at the forefront of the sports and fashion industry
• Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor., Must be available to work 40 hrs per week (full time) during store opening hours, including evenings and available Saturday & Sunday.