Retail Assistant

HF TRUST LTD; Stroud; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail company in the UK is seeking a Retail Assistant to be a key part of their store team at Boots Opticians. You will engage with customers, assist in eye-tests, and provide after-care support, ensuring a high standard of service. Ideal candidates should have a passion for customer care and a willingness to learn, with experience in a retail or clinical environment viewed favorably. The role includes a range of benefits such as quarterly bonuses, employee discounts, and career development opportunities.

Benefits

Discretionary quarterly bonus

Generous employee discounts

Flexible benefits scheme

Career development opportunities

Qualifications

• Experience working in a retail or clinical environment would be advantageous.

Responsibilities

• Ordering, dispensing and collecting glasses and contact lenses.
• Supporting eye-tests and pre-screening activities.
• Providing after-care support through repairs and adjustments.
• Completing operational and administrative tasks associated with dispensing prescriptions.
• Maintaining shop floor standards.

Skills

Passion for customer care

Desire to learn

Job description

Role Overview

As a Retail Assistant at Boots Opticians you will be a fundamental part of our store team, serving as the first and last person customers interact with on the shop floor. You will build relationships by listening to customers and recommending the right product or service, from greeting them to pre‑screening eye‑tests and helping them find the perfect eyewear solution. No two days will be the same.

Key Responsibilities

• Ordering, dispensing and collecting glasses and contact lenses
• Supporting eye‑tests and pre‑screening activities
• Providing after‑care support through repairs and adjustments
• Completing operational and administrative tasks associated with dispensing prescriptions
• Maintaining shop floor standards

Training & Development

You will develop your knowledge through our industry leading “Step Into Optics” training programme, which includes workshop based learning and practical on‑the‑job experience.

Qualifications & Requirements

What you'll need to have:

• Passion for customer care
• Desire to learn

It would be great if you also have:

• Worked in a retail or clinical environment

Benefits

Discretionary quarterly bonus, generous employee discounts for you and a second person (terms and conditions apply), clinical and non‑clinical career development opportunities, enhanced maternity/paternity/adoption leave pay and a gift card for anyone expecting or adopting a child, flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.

Equal Opportunity

Boots Opticians is a proud equal opportunity employer. We are passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

Next Steps

We are always open to discussing flexible working options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments.