Retail Assistant

GSF Car Parts LTD; Farnworth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading automotive parts distributor seeks a Retail Assistant in Farnworth, UK, to enhance customer service. The role involves serving customers, managing click & collect orders, and contributing to sales targets. Ideal candidates should have sales experience, be motivated to achieve results, and possess excellent customer service skills. Opportunities for performance-based bonuses and career progression are available. The workweek averages 45 hours, including alternate Saturdays.

Benefits

Performance-based bonus

20 days annual leave plus bank holidays

Free flu vaccine

Health & wellbeing tools

Life assurance scheme

Discounts from household names

Paid time off to volunteer

Training qualifications and career progression

Qualifications

• Proven experience in a customer-facing role.
• Target-driven and motivated to achieve results.
• Knowledge of automotive parts is advantageous.

Responsibilities

• Serve trade and retail customers for orders.
• Pick parts from the warehouse for customer orders.
• Assist with product promotions via telephone and electronic queries.
• Ensure customer needs are fully satisfied.
• Check customer returns for resale or warranty.

Skills

Customer service skills

Sales experience

Attention to detail

IT proficiency

Teamwork

Tools

MS Office

MAM

Allicat

Job description

At GSF Car Parts, the role of a Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face‑to‑face sales; servicing click and collect orders and developing sound customer relationships.

Responsibilities

• Serve trade and retail customers for click and collect and general orders while maximising sales where possible.
• Pick relevant parts from the warehouse to fulfil customer orders.
• Assist the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
• Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
• Check customer returns for resale, warranty or surcharge.
• Contribute to a positive team performance while working on personal benchmarks to optimise personal performance and work on sales of product promotions.
• Utilise the e‑learning portal to develop product knowledge and improve performance.
• Ensure that the customer‑facing areas of the branch are kept clean and tidy.
• Develop strong working relationships with customers and understand their garage needs.
• Always promote a good image of the company by representing our values and maintaining a professional appearance.
• Always work towards the achievement of relevant set KPIs.

Working hours: 45 (average) hours Monday to Friday, including alternate Saturday working.

Qualifications

• Proven customer service or sales/retail experience within a customer‑facing role.
• Target driven and motivated to achieve results.
• Excellent customer service skills.
• Ability to adopt a positive approach to customer queries, pro‑actively seeking resolutions.
• Confident user of IT and computer systems.
• The ability to work well with others.
• Excellent attention to detail.
• Knowledge of car parts or the automotive industry would be advantageous but isn’t essential.
• Knowledge of MAM, Allicat, MS Office is desirable.

GSF Car Parts is one of the UK's leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry‑leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.

Benefits at GSF Car Parts are designed to support all aspects of our team members life throughout their career. Whether that's their health, wealth or everyday lifestyle, we are here for our team members and their loved ones and there is something for everyone!

Benefits

• Opportunity to earn a performance‑based bonus as part of this role
• 20 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time‑served
• Free flu vaccine
• Health & wellbeing tools
• Free support from pension experts
• Life assurance scheme
• Discounts from 100s of household names including Asda, Nike & John Lewis
• A suite of financial wellbeing products including advances and savings schemes
• Paid time off to volunteer
• Training qualifications and career progression opportunities