Retail Assistant
Screwfix Direct Ltd
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Benefits offered by this job
Job summary
Screwfix Direct Ltd in Crewe is hiring a Retail Assistant to welcome customers, guide them to the right products and deliver excellent service. You’ll help with stock, handle deliveries and contribute to a busy, friendly store culture.
This role offers comprehensive training, varied shift patterns to support a healthy work-life balance, and opportunities for development within a growing company.
Qualifications
- No retail experience required
- Excellent training programmes and varied shift patterns to support work-life balance
- You will welcome customers, guide them to products and deliver great service
Responsibilities
- Host customers into the store and understand their needs
- Maintain high warehouse standards and assist with deliveries
- Be part of a team that takes pride in the store and works together
Skills
Job description
- Unit A4 Manor Point Business Park, Manor Lane, Holmes Chapel, Crewe, CW4 8AG
Everything we do starts with the people we serve. We’re proud to be the traders behind the tradespeople: the nuts and bolts behind the job, always ready to save the day (or at least the project).
From power tools to workwear, cables to pipe fittings, we offer over 60,000 products across 900+ stores – and that’s not to mention our industry-leading digital services. Join Screwfix and be part of a team of experts who get the job done quickly, affordably, and always with a smile.
You’ll be at the core of Screwfix, making sure our customers are the heart of everything we do. You’ll take your time to really get to know them whilst delivering genuinely great service. Our Retail Assistants are vital to the running of a store, so you’ll always be kept busy. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!
Opening hours:
Monday - Friday (7am to 8pm)
Saturday (7am to 6pm)
Sunday (9am to 4pm)
- Host – you’ll welcome customers into your store, understand what they need, guide them to the right products, and make it super easy for them
- Warehouse standards – you’ll assist with deliveries, maintaining product stock, collecting customer orders and keeping standards high
- Part of the team – you’ll join a team who take pride in their store, work together and have lots of fun along the way!
- Amazing at giving great service, with a positive can-do, no-nonsense approach
- Prepared to work hard and make the most of our training
- A great communicator who loves to help people
- Willing to learn, you don’t need retail experience to succeed
- Friendly, flexible, reliable, honest and enthusiastic!
- Joining Screwfix means joining a growing team – full of support, opportunities, and fun!
- We offer a competitive salary
- 28 days annual leave (including an allowance for Bank Holidays). Increasing with length of service, up to a maximum of 33 days annual leave.
- Award-winning company pension scheme - up to 14% Kingfisher contribution!
- Life cover
- 20% discount with Screwfix and B&Q
- Discounted healthcare
- Company share save schemes
- Excellent training and ongoing development, we’ll also help you be the best you can be.
Follow us and find out more on our LinkedIn, Instagram & Twitter pages!
Please note, this advert may close early if the appropriate number of applications has been reached.
*Our hourly rates may include a location allowance which is reviewed annually and may change.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
If you require any additional support or adjustments to help you make an application, please contact us at careers@screwfix.com
#LI-DNI
01 / 13
Whether you’re a keen cyclist or looking to take up a healthy hobby, enjoy savings of up to 25-39% on bikes and accessories through the Cycle to Work Scheme.
As well as discounts at Screwfix and B&Q, you can save money at other major high street retailers.
Become a Kingfisher shareholder with a variety of schemes to choose from.
Look after your mind and body with 20% off a Nuffield Gym membership, starting with a Health MOT and free 7-day pass.
From dental care to acupuncture, you can customise your health plan and claim back money for treatments.
From extra pay to bonus holiday days, we’ll celebrate your milestones with tangible rewards. It’s our way of thanking you for building a career with us.
With our award-winning pension plan, you choose your contribution amount and we add as much as 14% per month.
If you opt into our pension scheme, you’ll receive up to 4x your annual salary through Death in Service payment.
Look after your mental health with free wellbeing resources, including a confidential counselling service.
As a member of the Kingfisher group, you’ll enjoy 20% off all B&Q and Screwfix products.
We’ve partnered with Mind, the UK’s leading mental health charity, to our colleagues the support and tools needed to look after your mental health.
Whether you’re working from our stores, our offices or your home, you can easily stay in touch with colleagues and access the resources you need.
Whether you want to advance your job related skills or learn how to play the guitar, take advantage of our amazing learning tools on offer such as LinkedIn Learning.
Our Enhanced Family Leave policy and resources are inclusive for all parents and include competitive pay terms, going above and beyond statutory requirements.
We’re growing, and we want our people grow with us. That’s why we pull out all the stops to make sure our people continue to learn and develop new skills. It’s all about giving you the tools to build a career that’s right for you.
01 / 04
This 16 week programme is open to Service Assistants looking to make the first step into management. Learning specialist skills on-the-job, this programme offers a clear path to a Trade Counter Supervisor role.
Want to power up your career? A 12-15 month programme that gives you a Trade Supplier Apprenticeship at level 2. This is a blend of practical and online learning, this programme provides the tools and knowledge you need to become a Trade+ Sales Supervisor.
Over 15 months, you’ll undertake close supervision and structured learning as you learn how to run a store. By the end of this programme, you’ll have a Level 4 Retail Manager Apprenticeship and a strong knowledge of how to motivate and develop a team.
At Screwfix, we believe that opportunity should always be open to all. So whatever business level you’re at, you can learn wider life skills to help you succeed in areas outside of work. We’ve also partnered with Skills Forward, which offers Maths and English coaching to colleagues and their families both.
01 / 03
“You get a different range of tasks every day. One day doing delivery, the next serving customers.”
“You get a different range of tasks every day. One day doing delivery, the next serving customers.” Joshy Phillips | Service Assistant
“My day is really varied: customer service at the till, picking orders, doing deliveries, stocking shelves and doing store repro.”
“My day is really varied: customer service at the till, picking orders, doing deliveries, stocking shelves and doing store repro.” Thiago | Trade Counter Assistant
“The supervisor position is a really good opportunity to learn and progress”
at Screwfix
We all do better when we’re celebrated for who we’re. Which is why a warm, equal and inclusive culture is integral to our culture at Screwfix. Our Employee Inclusion Network, 'Us', helps colleagues to share ideas and work collaboratively in pursuit of a fairer, more diverse workplace. With the support of our leadership team, ‘Us’ is comprised and led by true Ambassadors for Diversity & Inclusion. It’s an open space where colleagues can share experiences, learn about allyship, and ultimately, feel free to be themselves.
Applying online is simple. Fill in some basic details and upload your most recent CV. If you’re applying for a S.A. you’ll also need to complete a Situational Judgement Test.
Prior to your interview, we recommend a thorough read of our careers page and even a trip to your local Trade Counter, to learn as much about us as possible. Your interview will consist of competency-based questions, and a chat about your experience, knowledge of Screwfix and the role you’ve applied for. Interviews may be held on the phone or over video chat, followed by a visit to store to meet the team.
If we think we’re a good match, we’ll make you an official offer. Once you’ve accepted and we’ve completed the pre-employment checks, you’ll receive your shiny new contract.
Retail Assistant
- Unit A4 Manor Point Business Park, Manor Lane, Holmes Chapel, Crewe, CW4 8AG
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