Retail Assistant

Virgin Media O2; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A telecommunications company is looking for a Retail Advisor to enhance customer experiences. You will be responsible for welcoming customers, understanding their needs, and showcasing products in a dynamic retail environment. The ideal candidate should have strong communication skills and a passion for customer service. This role offers a competitive pay of £12.40 per hour plus comprehensive benefits including private medical cover and generous leave policies.

Benefits

Private medical cover

Market-leading leave policies

Excellent pension scheme

Qualifications

• Ability to adapt to different shifts and customer demands.
• Previous experience in retail or customer service is preferred but not essential.

Responsibilities

• Welcome customers with a friendly attitude.
• Understand customer needs and recommend tailored solutions.
• Maintain an inviting store environment.

Skills

Confidence

Communication skills

Passion for customer service

Job description

Location : Ballymena

Salary :

Competitive + Fantastic Benefits

As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.

Who we are

At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful.

What Youll Be Doing :

• Welcoming customers with a friendly, approachable attitude.
• Building rapport to understand their needs and recommending tailored solutions.
• Showcasing our innovative products and meeting performance goals.
• Helping to maintain an inviting and organised store environment.

Want to see what it’s all about for yourself? Copy this link into your browser to see a day in the life of our Retail Advisors :

https://youtu.be/raOVboCNnK8?si=owx41uFLzBm3lNbV

The must haves

• Confidence, communication skills, and a passion for delivering great service.
• Resilience and motivation to achieve individual and team goals.
• Flexibility to adapt to different shifts and customer demands.
• An open mind, ready to learn and grow in a fast‑paced retail setting.

The other stuff we are looking for

• A genuine interest in technology and how it can make life better.
• Previous experience in retail, sales, or customer service (though not essential).
• A proactive attitude and team spirit to thrive in a collaborative environment.

What’s in it for you

Well set you up for success. You’ll have a supportive team and exceptional tailored training on a 4‑day (30 hours) induction within the first two weeks of your start date. This will delve deep into all aspects of Virgin Media O2, making sure you’re well‑prepared for success and able to serve our customers. You’ll also receive :

• A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
• Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
• Market‑leading maternity, paternity, neonatal, and carers leave policies.
• 23 days annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
• An excellent pension scheme, matching up to 10%

Next steps

Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our recruiters to talk through the role in more detail and discuss some further questions.

So, what are you waiting for

This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.