Retail Area Support Officer

OCS Group Limited; Swindon; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

A leading facilities management company in the UK is seeking a Retail Area Support Officer to maintain a safe environment across multiple retail locations. The ideal candidate will have strong observational skills, a valid SIA Licence, and the ability to manage challenging situations. Flexibility to work varied shifts is essential. This role offers opportunities for personal and professional development.

Qualifications

• Right to work in the UK.
• Strong attention to detail.
• Flexibility to work across multiple locations.

Responsibilities

• Maintain a strong and visible security presence.
• Conduct regular patrols across store premises.
• Monitor CCTV and other security systems.
• Respond promptly to alarms and incidents.
• Calmly de-escalate confrontational situations.

Skills

Strong observational skills

Excellent communication skills

Proactive approach to safety

Ability to manage challenging situations

Education

Valid SIA Licence - Door Supervisor or Security Guarding

Job description

Overview

As a Retail Area Support Officer, you'll play a key role in maintaining a safe and secure environment for customers, staff, and stock across multiple retail locations. You'll act as a visible deterrent to criminal activity, deliver excellent customer service, and respond effectively to incidents. This is a mobile role requiring flexibility to cover different sites, shifts, and operational needs.

Responsibilities

• Maintain a strong and visible security presence to deter theft, anti-social behaviour, and other risks.
• Conduct regular patrols across store premises, ensuring safety and vigilance at all times.
• Monitor CCTV and other security systems to identify and respond to suspicious activity.
• Carry out searches in line with company policy and legal guidelines.
• Respond promptly to alarms and incidents, escalating where necessary to management or emergency services.
• Complete accurate and timely incident and observation reports.
• Collaborate with store teams to address security concerns and support loss prevention.
• Provide a professional, approachable presence for customers, staff, and visitors.
• Assist with directions, queries, and general support as needed.
• Calmly and effectively de-escalate confrontational situations.
• Adhere to all site-specific procedures, company policies, and legal requirements.
• Support the wider security team and undertake additional duties as directed by the Site Supervisor or Security Manager.

Qualifications

• Right to work in the UK.
• Valid SIA Licence - Door Supervisor (DS) or Security Guarding.
• Strong observational skills and attention to detail.
• Proven ability to manage challenging situations professionally.
• Excellent communication skills - both verbal and written.
• A proactive, reliable, and professional approach to safety and service.
• Flexibility to work across multiple locations, including travel between sites.
• Willingness to work varied shifts, including evenings, weekends, and bank holidays.

About OCS

OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.

This role sits within our Security business division which provides physical security guarding, access control, alarm systems and perimeter property protection, CCTV, mobile surveillance, and ANPR Technology services to a wide range of prestigious clients. Working at OCS is more than just a job; it\'s an amazing opportunity to begin or expand your career in Facilities Management. OCS has an ambition to become an \'Employer of choice\' in our sector and is proud to invest in our colleague\'s personal and professional development. OCS provides our colleagues with opportunities to gain qualifications through funded development programmes aligned to the knowledge, skills, and behaviours attached to their roles. Days of Working: Flexible Locations | Varied Shifts | SIA Licence Required