Retail Area Support Officer

OCS; Norwich; On-site; GBP 22,000 - 26,000; Full time

Job summary

OCS UK & Ireland is seeking professional Retail Area Support Officers to cover multiple supermarket locations in the Norwich area. This fast-paced mobile role requires a visible security presence, customer service, and the ability to travel between sites.

You will monitor CCTV, respond to incidents, conduct patrols, complete incident reports, and uphold health and safety procedures. A valid SIA licence, UK driving licence, and enhanced DBS are required.

Qualifications

• DBS and BS7858 clearance required.
• SIA Licence (DS or SG) required; security experience preferred.
• Full UK driving licence and own vehicle recommended.
• Retail security or customer-facing experience advantageous.
• Strong observation and decision-making skills; excellent communication.

Responsibilities

• Provide a high-profile security presence to deter theft and incidents.
• Conduct regular patrols across store floors and perimeters.
• Monitor CCTV and identify suspicious activity in real time.
• Respond quickly to incidents, alarms, and emergencies.
• Carry out searches in line with policies and legal requirements.
• Liaise with store management and loss prevention teams.
• Produce clear incident reports in a timely manner.
• Deliver professional customer service and assist queries.
• De-escalate conflicts calmly and safely.
• Ensure health & safety and client procedures are followed.
• Travel between sites to support operations.

Skills

Right to work in UK

DBS check

BS7858 security clearance

SIA Licence (DS or SG)

UK driving licence

Own vehicle

Retail security experience

Observation skills

Decision making

Communication skills

Customer-focused

Flexibility across locations

Evenings/weekends/bank holidays

Job description

About The Role

Days of Working: To be discussed at interview but additional shifts are available at other stores if willing to travel. We are looking for professional, adaptable Retail Area Support Officers to support multiple supermarket locations. This is a dynamic, fast-paced role where no two days are the same.

You’ll play a vital part in protecting people, property, and stock, acting as a highly visible deterrent to retail crime while delivering excellent customer service. As a mobile officer, flexibility is key, as you’ll cover different stores, respond to incidents, and support sites based on operational needs.

As part of your role, your key responsibilities will include, but are not limited to

• Provide a high-profile security presence to deter theft, anti-social behaviour, and store-related incidents
• Conduct regular patrols across shop floors, entrances, and store perimeters
• Monitor CCTV systems and identify suspicious activity in real time
• Respond quickly and effectively to incidents, alarms, and emergencies
• Carry out searches in line with company policies and legal requirements
• Liaise with store management and local teams to address risks and support loss prevention strategies
• Produce clear, accurate incident reports in a timely manner
• Deliver a professional and approachable customer experience, assisting with queries when required
• De-escalate challenging situations calmly and safely
• Ensure full compliance with health & safety, legal, and client-specific procedures
• Travel between sites as required and support wider security operations

The ideal candidate should meet the following criteria

• Must have Right to Work in the UK and ability to pass an enhanced DBS and BS7858 security clearance.
• A valid SIA Licence (Door Supervisor (DS) or Security Guarding) and relevant security experience
• Full UK driving licence and use of own vehicle*
• Previous experience in retail security or customer-facing roles (preferred)
• Strong observation and decision-making skills
• Confident handling confrontation and conflict situations
• Excellent communication skills (written and verbal)
• A reliable, proactive, and professional attitude
• Flexibility to work across multiple locations and varied shifts
• Willingness to work evenings, weekends, and bank holidays

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.