Retail Area Support Officer

OCS; Ipswich; Sur place; GBP 21 000 - 28 000; Plein temps

Résumé du poste

OCS UK & Ireland is seeking Mobile Retail Security Officers to support multiple supermarket locations in Ipswich and surrounding areas. This dynamic role requires adaptability, strong client service, and a visible deterrent to theft.

You will patrol, monitor CCTV, respond to incidents, and liaise with store management while maintaining high standards of safety and professional conduct. A valid SIA license and a full UK driving license are essential.

Qualifications

• Must have valid SIA Door Supervisor or Security Guarding license.
• Right to work in the UK and ability to pass a DBS check (enhanced).
• Full UK driving licence and use of own vehicle.
• Prior experience in retail security or customer-facing roles preferred.
• Excellent communication and ability to produce clear reports.

Responsabilités

• Provide a high-profile security presence to deter theft and incidents.
• Conduct regular patrols across store floors, entrances, and perimeters.
• Monitor CCTV and identify suspicious activity in real time.
• Respond quickly to incidents, alarms, and emergencies.
• Carry out searches in line with policies and legal requirements.
• Liaise with store management and local teams to address risks.
• Produce clear, accurate incident reports in a timely manner.
• Deliver professional customer service and assist with queries.
• De-escalate conflicts calmly and safely.
• Ensure compliance with health & safety, legal, and client procedures.
• Travel between sites as required and support wider security operations.

Connaissances

SIA Licence

Enhanced DBS

BS7858 clearance

Right to Work in UK

Driving licence

Customer-facing

Observation & Decision-making

Conflict handling

Communication skills

Flexible across locations

Description du poste

About The Role:

Working Pattern

As per business needs full time hours available for those willing to travel and work across a few stores

We are looking for professional, adaptable Mobile Retail Security Officers to support multiple supermarket locations. This is a dynamic, fast-paced role where no two days are the same.

You'll play a vital part in protecting people, property, and stock, acting as a highly visible deterrent to retail crime while delivering excellent customer service. As a mobile officer, flexibility is key, as you'll cover different stores, respond to incidents, and support sites based on operational needs.

As part of your role, your key responsibilities will include, but are not limited to:

• Provide a high-profile security presence to deter theft, anti-social behaviour, and store-related incidents
• Conduct regular patrols across shop floors, entrances, and store perimeters
• Monitor CCTV systems and identify suspicious activity in real time
• Respond quickly and effectively to incidents, alarms, and emergencies
• Carry out searches in line with company policies and legal requirements
• Liaise with store management and local teams to address risks and support loss prevention strategies
• Produce clear, accurate incident reports in a timely manner
• Deliver a professional and approachable customer experience, assisting with queries when required
• De-escalate challenging situations calmly and safely
• Ensure full compliance with health & safety, legal, and client-specific procedures
• Travel between sites as required and support wider security operations

The ideal candidate should meet the following criteria:

• Must have Right to Work in the UK and ability to pass an enhanced DBS and BS7858 security clearance.
• A valid SIA Licence (Door Supervisor (DS) or Security Guarding) and relevant security experience
• Full UK driving licence and use of own vehicle*
• Previous experience in retail security or customer-facing roles (preferred)
• Strong observation and decision-making skills
• Confident handling confrontation and conflict situations
• Excellent communication skills (written and verbal)
• A reliable, proactive, and professional attitude
• Flexibility to work across multiple locations and varied shifts
• Willingness to work evenings, weekends, and bank holidays

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor's Best Companies to Work For 2025 - we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I - Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.