Retail Area Manager - Warehouse and Logistics, eCommerce and Furniture

Phyllis Tuckwell Hospice; Farnborough; On-site; GBP 35,000 - 50,000; Full time

Job summary

A charitable healthcare organization in Farnborough is seeking a dynamic Retail Area Manager to oversee warehouse, logistics, and eCommerce operations. The ideal candidate will have strong experience in retail management and logistics, driving sales and compliance across multiple sites. Join a purpose-driven team dedicated to making a difference in palliative care, while enjoying great benefits and career development opportunities. Competitive salary offered.

Benefits

Six weeks paid holiday plus public holidays

Matched pension contributions up to 7.5%

Health Cash Plan Scheme

Employee Assistance Programme

Staff Benefit Scheme

Qualifications

• Strong experience in warehouse operations and logistics.
• Proven track record in eCommerce and furniture retail.
• Leadership experience managing diverse teams.

Responsibilities

• Lead and develop furniture shops, donation centres, and eCommerce channels.
• Oversee daily eCommerce sales operations and staff.
• Ensure compliance with health and safety regulations.

Skills

Warehouse operations

Logistics management

eCommerce retail

Furniture retail

Multi-site retail management

Team management

Sales drive

Job description

Overview

Are you a dynamic and experienced retail leader with strong experience in Warehouse operations, logistics, eCommerce and furniture retail? Do you thrive in a fast-paced, purpose-driven environment? Phyllis Tuckwell is looking for a proactive Retail Area Manager Warehouse, Logistics, Furniture & eCommerce to lead and grow our specialist retail operations, helping us raise vital funds to support our hospice care services.

We are based in Farnham, Camberley and Guildford, and provide bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire. Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters. Our Retail team members are pivotal in helping to raise funds to deliver our vital services, ensuring every day is precious for our patients. The impact of our services on the lives of our patients and their families can be read about on our website.

Key Responsibilities

• Knowledge of warehousing, logistics, furniture and eCommerce retail
• Lead and develop our furniture shops, donation centres, and eCommerce retail channels.
• Experience in multi-site retail management
• Drive sales, profitability, and operational excellence across multiple sites.
• Manage and support a diverse team of staff and volunteers.
• Ensure compliance with health & safety, safeguarding, and data protection standards.
• Passionate about contributing to a meaningful cause.

Warehouse & Logistics

• Lead the Retail Warehouse, ensuring efficient stock movement across 20 shops
• Oversee transport, deliveries, and route planning
• Maintain safe, compliant and well‑organised operational environments including van safety
• Strong organisational and commercial skills

Ecommerce (Online Retail)

• Manage daily eCommerce sales operations
• Ensure high‑quality product listing standards and efficient order fulfilment
• Support the eCommerce team to drive income growth
• Champion innovation in Bought‑in Goods and eCommerce sales strategies.

Furniture Retail

• Oversee furniture outlets and warehouse stock
• Oversee pricing, merchandising and home collection/delivery services
• Maintain high standards of display, safety and customer service.

Excellent Benefits

• Six weeks paid holiday plus public holidays
• Phyllis Tuckwell Group Self Invested Personal Pension (matched contributions up to 7.5%)
• Health Cash Plan Scheme
• Employee Assistance Programme
• Staff Benefit Scheme & Blue Light Discount Card

Excellent Career Development

• Skills Development and Training
• Internal Mobility and Career Progression
• Apprenticeships

A Great Place to Work

• Equal Opportunities employer
• Flexible hours and flexible working
• Supportive colleagues
• 97% of our staff are proud to work for Phyllis Tuckwell

For further information regarding the role please contact Barry Young, Head of Retail. If you are unable to apply on‑line or have any questions about the recruitment process, contact HR.