Retail and Ebay Sales Lead

Emmaus; Bristol; On-site; GBP 24,300 - 29,700; Full time

Job summary

A charity organization is seeking a full-time Retail and eBay Sales Lead to join their team in Bristol. This role involves leading retail operations, managing eBay sales, and supporting individuals recovering from homelessness. You will be responsible for pricing and stock control, as well as providing excellent customer service. The ideal candidate will have experience in retail and coaching, with a passion for helping others. Join us to make a difference!

Qualifications

• Experience in retail and eBay sales is crucial.
• Strong ability to coach and motivate others.
• Knowledge of stock control and pricing strategies.

Responsibilities

• Lead retail operations including pricing and stock control.
• Manage eBay sales and develop tracking systems.
• Support companions and volunteers in their roles.
• Optimize processes to maximize efficiency and minimize costs.

Skills

Excellent customer service

Leadership and coaching

eBay sales experience

Retail merchandising

Job description

CLOSING DATE: Ongoing LOCATION: Emmaus Bristol, Backfields House, Bristol BS2 8QJ, with some work in our other Bristol store(s) SALARY: 27,000 TYPE: Full time WORK LOCATION: On Site

Come and help people out of homelessness by joining our Social Enterprises team as our new Retail and Ebay Sales Lead.

At Emmaus Bristol we provide a home, support, training and work experience to formally homeless men and women in Bristol (known at Emmaus as companions). We fund our work in part through two shops selling second hand goods, a house clearance/ furniture moving service and our eBay shop, and are looking for an enthusiastic and dedicated new team member to focus on retail and eBay.

Responsibilities

The role
In our shops, you will lead on all things retail including pricing, merchandising, donated stock control and brilliant customer service. Online, your ability to identify eBay-able goods, develop robust tracking systems and pack and send items to tight deadlines will help to increase sales. You’ll also bring your excellent coaching and motivation skills to support our companions, who operate our retail and online shops.

Unlike many other charity shops, Emmaus Bristol’s trading is primary purpose. This means that the work-based roles provided for companions are a vitally important source of support in their recovery from homelessness.

Alongside customer-facing duties, you’ll help to optimise processes and systems behind the scenes to maximise efficiency and minimise costs. You will be asked to provide figures on sales income and expenditure and contribute to quarterly management information reports.

Finally, you’ll work alongside and support any volunteers in our retail and online enterprises.

How to apply

How to apply
Please read the job pack for the full person specification and job description, and if you have any questions before applying, please feel free to contact us for an informal chat.

The application deadline is midnight on Sunday 1st March 2026.

Emmaus Bristol is an equal opportunity employer and values diversity.

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