Retail Advisor, 16hrs, Swansea

Virgin Media Ltd; Swansea; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading telecommunications provider in the UK is seeking a Retail Advisor to join their team in Swansea. You will deliver exceptional customer service, engage with customers, and showcase innovative products. The ideal candidate will have a passion for technology and a proactive attitude. This role offers a competitive wage of £12.40 per hour, with excellent benefits including private medical cover, a pension scheme, and generous leave policies.

Benefits

Private medical cover

Market-leading maternity and paternity leave

23 days annual leave

Pension scheme matching up to 10%

Qualifications

• A genuine interest in technology and how it can improve life.
• Previous experience in retail, sales, or customer service preferred.

Responsibilities

• Welcoming customers with a friendly attitude.
• Helping to maintain a tidy and organised store environment.
• Building rapport to recommend tailored solutions.

Skills

Customer service skills

Communication skills

Teamwork

Adaptability

Job description

As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.

Salary: Competitive + Fantastic Benefits

What You’ll Be Doing:

• Welcoming customers with a friendly, approachable attitude.
• Building rapport to understand their needs and recommending tailored solutions.
• Showcasing our innovative products and meeting performance goals.
• Helping to maintain an inviting and organised store environment.
• Confidence, communication skills, and a passion for delivering great service.
• Resilience and motivation to achieve individual and team goals.
• Flexibility to adapt to different shifts and customer demands.
• An open mind, ready to learn and grow in a fast‑paced retail setting.

What We’re Looking For:

• A genuine interest in technology and how it can make life better.
• Previous experience in retail, sales, or customer service (though not essential).
• A proactive attitude and team spirit to thrive in a collaborative environment.

What’s in it for you:

We’ll set you up for success. You’ll have a supportive team and exceptional tailored training on a 4‑day (30 hours) induction within the first two weeks of your start date. This will delve deep into all aspects of Virgin Media O2, ensuring you’re well‑prepared for success and able to serve our customers. You’ll also receive:

• A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
• Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
• Market‑leading maternity, paternity, neonatal, and carers leave policies.
• 23 days’ annual leave and your birthday off, plus the option to buy and sell up to 5 extra days.
• An excellent pension scheme, matching up to 10%

As well as the benefits, we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.

Next Steps:

Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.

So, what are you waiting for?

This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.

Things move pretty fast around here. New tech, new products, new ideas - and new opportunities for talented people like you.

So, create a tailored job alert and we’ll let you know as soon as your dream role’s ready for you.