Retail Advisor

BT Group; York and North Yorkshire; On-site; GBP 14,000 - 16,000; Part time

Benefits offered by this job

On-target commission

Online GP access

Carer’s leave

Family leave

Product discounts

Career development

Season Ticket Travel Loan

Volunteering days

Private healthcare

Job summary

BT Group is seeking a Retail Advisor in York for a part-time role (20 hours per week). The successful candidate will work with customers in-store, providing product guidance, processing transactions, and supporting store targets with energy and empathy.

The position offers flexibility across the week, including weekends, with additional benefits and progression opportunities as part of a dynamic EE/BT retail team.

Qualifications

• Flexibility to work across the week, including weekends, as stores operate seven days a week.
• Strong customer service and communication skills.
• Ability to stay calm under pressure and adapt to changing store demands.
• Willingness to learn and build genuine customer relationships.

Responsibilities

• Assist customers in-store with product selection and queries.
• Represent the brand professionally and meet store targets.
• Process transactions accurately and maintain visual standards.

Skills

Flexibility

Customer service

Communication

Relationship building

Resilience

Job description

Job Description

Retail Advisor

Salary: £13.66 per hour

Working hours: 20

Location: York

Our stores operate 7 days a week, with working hours aligned to store trading times. To support our customers, we are particularly looking for candidates who can offer flexibility to work on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday.

We recommend checking the specific store opening and closing times when considering your availability. Shift patterns are based on store demand and can be subject to change.

What’s in it for you?

• £13.66 per hour + on-target commission – rewarding your performance and drive
• 24/7 Online GP access for you and your immediate family – because your wellbeing matters
• Market-leading paid carer’s leave – supporting you when your loved ones need you most
• Equal family leave – 18 weeks full pay and 8 weeks half pay for all new parents
• Massive discounts on EE & BT products – saving you hundreds every year
• Career development support – carve your own path with training and progression opportunities
• Season Ticket Travel Loan – making your commute more affordable
• Volunteering days – give back to your community with paid time off
• Optional Private Healthcare and Dental – extra peace of mind for you and your family.

At EE we see opportunity, an opportunity to help our customers connect to the most important moments of their lives. We believe that the qualities that make you unique are the very ones that help you thrive in a fast‑paced, customer‑focused environment where every interaction matters. Our stores are places where individuality is celebrated, and where your ability to adapt, connect, be resilient and persevere can lead to real success.

Resilience isn’t just a trait, it’s a superpower. Whether you’ve navigated life’s challenges, juggled family responsibilities, or thrived in tough situations, you already have the skills to succeed as a Retail Advisor. Your ability to stay calm under pressure, think on your feet, drive towards targets and build genuine relationships is exactly what we’re looking for.

Adaptability is key. In a world that’s always changing, we need people who are curious, quick to learn, and ready to grow. If you enjoy asking questions, learning about people, and helping them find the right solutions, you’ll fit right in.

You don’t need retail experience – just the drive to succeed and the confidence to be yourself. We’ll provide all the training you need to become the face of our brand, helping customers every day with energy, empathy, and expertise.

At EE, you’ll find more than just a job – you’ll find a team that values your resilience, supports your growth, and celebrates your success.

Ready to turn your strengths into a rewarding career?

This is a regulated role and is subject to a bankruptcy check in addition to our regular pre-employment checks.