Retail Advisor

EE Limited; Swindon; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

24/7 Online GP access for you and your

Massive discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Equal family leave - 18 weeks full pay

Carer’s leave

Job summary

EE Limited in Swindon is recruiting a Retail Advisor to join our in-store team, helping customers choose plans, devices and services with friendly, patient support during busy trading hours.

No prior retail experience is required; we provide full training. You will work with energy, empathy and resilience, with opportunities for development and progression, plus benefits including private healthcare options and travel support.

Qualifications

• No prior retail experience required; full training provided.
• Strong communication and service mindset.
• Flexibility to work across store trading hours.

Responsibilities

• Help customers choose plans and devices, guiding them to the best EE solution.
• Deliver friendly, expert assistance with energy and empathy in busy store environments.
• Represent EE in-store, aligning with brand standards and policies.

Skills

Customer service

Communication

Adaptability

Resilience

Relationship building

Problem solving

Job description

At EE we see opportunity, an opportunity to help our customers connect to the most important moments of their lives. We believe that the qualities that make you unique are the very ones that help you thrive in a fast-paced, customer-focused environment where every interaction matters. Our stores are places where individuality is celebrated, and where your ability to adapt, connect, be resilient and persevere can lead to real success.

Resilience isn't just a trait, it's a superpower. Whether you've navigated life's challenges, juggled family responsibilities, or thrived in tough situations, you already have the skills to succeed as a Retail Advisor. Your ability to stay calm under pressure, think on your feet, drive towards targets and build genuine relationships is exactly what we're looking for.

Adaptability is key. In a world that's always changing, we need people who are curious, quick to learn, and ready to grow. If you enjoy asking questions, learning about people, and helping them find the right solutions, you'll fit right in.

You don't need retail experience - just the drive to succeed and the confidence to be yourself. We'll provide all the training you need to become the face of our brand, helping customers every day with energy, empathy, and expertise.

At EE, you'll find more than just a job - you'll find a team that values your resilience, supports your growth, and celebrates your success.

This is a regulated role and is subject to a bankruptcy check in addition to our regular pre-employment checks.

Our stores operate 7 days a week, with working hours aligned to store trading times. To support our customers, we are particularly looking for candidates who can offer flexibility to work on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday.

We recommend checking the specific store opening and closing times when considering your availability. Shift patterns are based on store demand and can be subject to change.

What's in it for you?

• £13.66 per hour + on-target commission - rewarding your performance and drive
• 24/7 Online GP access for you and your immediate family - because your wellbeing matters
• Market-leading paid carer's leave - supporting you when your loved ones need you most
• Equal family leave - 18 weeks full pay and 8 weeks half pay for all new parents
• Massive discounts on EE & BT products - saving you hundreds every year
• Career development support - carve your own path with training and progression opportunities
• Season Ticket Travel Loan - making your commute more affordable
• Volunteering days - give back your community with paid time off
• Optional Private Healthcare and Dental - extra peace of mind for you and your family.