Retail Advisor

Virgin Media; Havant; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Discounts on broadband, TV and mobile

Cycle2Work

Dental insurance

Job summary

Virgin Media is hiring a Retail Advisor to help customers choose from a range of products, including mobile, broadband and TV packages. You'll focus on building trust, demonstrating features and guiding customers to the right plan, while taking ownership of queries to deliver memorable experiences.

Day-to-day you'll work with your store team to hit targets and achieve high customer satisfaction. Induction will cover product knowledge and systems, with ongoing coaching for development.

Qualifications

• Customer-focused mindset and passion for technology.
• Strong communication and relationship-building skills.
• Ability to stay resilient and motivated to meet targets.
• Willingness to learn and adapt in a fast-paced retail environment.

Responsibilities

• Help customers choose from Virgin Media products (mobile, broadband, TV, accessories).
• Assist customers with price plans and setup based on lifestyle.
• Showcase new and existing technology and features.
• Take ownership of customer queries and resolve issues to build trust.
• Collaborate with store team to meet targets and drive customer satisfaction.

Skills

Customer focus

Communication

Teamwork

Adaptability

Tech savviness

Job description

As a Retail Advisor, you'll be the person customers turn to for advice, guidance and solutions, helping them get the most out of the technology that keeps them connected. It's about more than selling; it's about building trust, showing empathy and taking ownership to create positive, memorable experiences for our customers. You'll receive a competitive hourly rate of £13.45.Day to Day, You'll:

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

You'll be supported from day one. Within your first two weeks, you'll complete 2 x 2-day induction sessions (30 hours) covering product knowledge, systems and customer experience. Ongoing coaching and development will support your growth beyond induction. You'll work as part of a close-knit retail team where collaboration, shared success and learning from each other are part of everyday life.

Our Ways of Working

This is a retail role, so flexibility is important. Shifts are worked across store opening hours and may include evenings, weekends and peak trading periods. Shift patterns and working hours will be discussed as part of the recruitment process so expectations are clear from the start.

Accessible, Inclusive and Equitable for All Virgin Media O is an equal opportunities employer and we work hard to remove bias and barriers. We want everyone who joins us - and everyone thinking about joining us - to feel seen, heard and supported. When you work with us, you'll have access to our award-winning employee network groups that champion allyship, connection and inclusion across the business.

What we are looking for

The other stuff we are looking for What matters most in this role is mindset. If you're customer-focused, passionate about technology and keen to build your skills through structured training and support, we'd love to hear from you.

• Confidence and strong communication skills.
• A genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• An open mindset and willingness to learn in a fast-paced retail environment.

About us

At Virgin Media O , we connect millions of people across the UK through broadband, mobile, TV and entertainment. Our retail teams are at the heart of our high street presence, helping customers understand their options and make confident choices. We're proud to be named one of the Financial Times Top 500 Best Employers for 2026.

Benefits

Our benefits include Bupa healthcare, wellbeing support, life cover, a pension and generous holiday - plus your birthday off. You'll also have access to:

• Discounts on broadband, TV and mobile.
• Cycle2Work schemes.
• Dental insurance and neurodiversity assessments.
• The Virgin Family platform and O Priority.