Retail Account Manager

Search Consultancy; Leeds; On-site; GBP 32,000 - 38,000; Full time

Job summary

A recruitment agency in Leeds seeks a passionate Retail Account Manager to drive growth in the Quick Service Retail (QSR) sector. You will oversee customer relationships with small-to-medium accounts, manage P&L, and develop strategic business plans. Ideal candidates will have a strong background in customer management, exceptional negotiation skills, and the ability to analyze market data effectively. Competitive salary between £32,000 and £38,000, with opportunities for advancement.

Qualifications

• Proven experience in customer management, ideally from a CAE/CAM role.
• Strong commercial acumen with end-to-end P&L management experience.
• Exceptional relationship-building and negotiation skills.
• Ability to leverage category, shopper, and customer data to create compelling selling stories.

Responsibilities

• Full P&L ownership for designated QSR accounts, delivering volume, turnover, and profitability targets.
• Build strong, sustainable customer relationships and execute winning Joint Business Plans.
• Monitor in-month performance vs forecast, managing pricing, range changes, and S&OP processes.
• Provide clear, actionable business reviews and updates to internal stakeholders.
• Identify and grow new QSR accounts to support strategic objectives.

Skills

Customer management

Commercial acumen

Relationship-building

Negotiation skills

Job description

Retail Account Manager

Salary: £32,000 - £38,000
Location: Leeds

We are seeking a passionate and results-driven Retail Account Manager to accelerate growth within the Quick Service Retail (QSR) channel. This is a high-impact role with significant exposure at both UK and global levels.

You will manage relationships with small-to-medium QSR customers (5-50 sites), develop and execute Joint Business Plans, and drive ice cream distribution across the channel. Additionally, you'll play a key role in identifying and onboarding emerging QSR accounts aligned with our long-term strategy.

Key Responsibilities

• Full P&L ownership for designated QSR accounts, delivering volume, turnover, and profitability targets.
• Build strong, sustainable customer relationships and execute winning Joint Business Plans.
• Monitor in-month performance vs forecast, managing pricing, range changes, and S&OP processes.
• Provide clear, actionable business reviews and updates to internal stakeholders.
• Identify and grow new QSR accounts to support strategic objectives.

What We're Looking For

• Proven experience in customer management, ideally from a CAE/CAM role.
• Strong commercial acumen with end-to-end P&L management experience.
• Exceptional relationship-building and negotiation skills.
• Ability to leverage category, shopper, and customer data to create compelling selling stories.

Core Competencies

• Accountability & Responsibility
• Consumer & Customer Focus
• Bias for Action

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.