Retail Account Manager

Elemis; Grays; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading skincare brand is seeking a Retail Account Manager to oversee a retail store team and enhance sales of treatments and products. The ideal candidate will ensure excellent customer service and maintain high standards in line with company values. The role requires strong leadership skills, experience in retail management, and the ability to motivate a team. This position offers a permanent contract with full-time hours and various employee benefits such as discounts and a pension scheme.

Benefits

Generous Staff Discount

Enhanced Maternity & Paternity policies

Company Pension Scheme

Bonus/Commission Scheme

Healthcare Cash Plan

Qualifications

• Experience in a similar retail/store role.
• Experience supervising and managing a team.
• Proven sales record.

Responsibilities

• Manage the retail store team and drive sales.
• Ensure high standards of customer service.
• Participate in promotional activities.

Skills

Sales management

Team leadership

Customer service

Communication skills

Organizational skills

Education

NVQ Level 2 in Beauty Therapy or equivalent

Good level of UK/European education or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Retail Account Manager

Department: Retail

Employment Type: Permanent - Full Time

Location: H Beauty - Lakeside

Description

As our Retail Account Manager, you will manage a retail store team and the running of our Elemis Retail Account. You will drive the sales of Elemis treatments and products through your exceptional leadership and communication skills.

Leading a team within your Retail Account, you will develop sales and promote the Elemis brand through planning and executing promotional activities.

Your organisation, attention to detail and leadership skills will ensure that the Company standards are always maintained, through the delivery of an exceptional Elemis journey for each client.

Contract Type: Permanent

Weekly Hours: 37.5 hours across 5 days - flexibility required

What Will You Do?

Account Management

• Be responsible for the growth of Elemis sales in treatments and products within the retail store.
• Pro-actively and enthusiastically drive sales and ensure that both personal targets and counter targets are met, and to strive to exceed set targets.
• Raise awareness of the Elemis brand and educate clients in the product and treatment range.
• Participate fully in promotional/PR activity and ensure the success of the promotion and/or event.
• Assess and collate weekly/monthly sales figures and analysis of business, and report such information to key individuals as and when requested.
• Ensure that a complete stock check is carried out on a weekly/fortnightly basis and any discrepancies on stock should be found and rectified.

Team Management

• Ensure the team are aware of their figures and targets and how the account is trading.
• Prepare rotas on a monthly basis that are fair and consistent, ensuring the counter is sufficiently covered at all times, attendance and timekeeping is to an acceptable standard and provide to Retail Sales Manager.
• Manage, support and develop a small team within your retail store by continuously monitoring and assessing performance and individual needs, to ensure that Company standards, image and values are maintained at all times.
• Assist and support in the on-going product knowledge and retail training for the team.
• Be responsible for the motivation and team spirit of your division.

Customer Service

• Maintain the Elemis counter, site and treatment areas to the highest standards of cleanliness, hygiene and presentation and to also ensure that the team is very well presented at all times.
• Ensure products and treatments prescribed are appropriate to clients needs and take into account medical contraindications.
• Ensure that customer service is of the highest standard and to handle any client complaints promptly.
• Ensure that all details regarding clients are kept in the strictest of confidence, locked away and information is never discussed with inappropriate parties either inside or outside of the Company.

The Perfect Candidate:

• NQV Level 2 in Beauty Therapy or equivalent qualification
• Good level and standard of UK/European education or equivalent
• Experience within a similar retail / store role and industry
• Experience supervising and managing a team
• Proven sales record
• Practical work experience in conducting treatments
• Good level of computer literacy in Microsoft Word and Excel
• Previous experience working with a professional brand

What We Offer You!*

• Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
• Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
• Generous Holiday Allowance, increasing with length of service
• Company Pension Scheme
• Bonus/Commission Scheme
• Healthcare Cash Plan (with Dental)
• Employee Assistance Programme for all Associates and their families
• Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
• Much, much more!

*Some benefit eligibility is based on length of service or contract type