Restaurant Team Member

Tim Hortons; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global coffee shop chain in the UK is looking for outgoing Restaurant Team Members to join their team on a permanent basis. Candidates should have previous customer service experience and excellent communication skills. This role requires flexibility to work various hours, including early mornings and weekends. In return, the company offers an hourly rate aligning with the National Minimum Wage, along with opportunities for career growth within the organization.

Qualifications

• Positive team player with previous customer service experience.
• Strong focus on customer satisfaction with excellent communication skills.
• Willingness to work a range of hours including mornings, afternoons, evenings, and weekends.

Responsibilities

• Welcome customers with friendliness and deliver accurate service.
• Ensure food preparation and storage meets health and safety standards.
• Maintain cleanliness of operational and kitchen areas.

Skills

Customer service experience

Excellent communication skills

Flexibility to work various hours

Job description

Responsibilities

• Welcoming every customer with a smile and being genuinely friendly at all times
• Delivering fast, friendly and accurate service to all customers
• Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager!
• Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards!
• Carry out temperature checks and record as per company process!
• Complete daily and weekly cleaning schedules as per cleaning chart
• Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
• Adhering to restaurant performance standards for crew stations and as per shift manager directions
• Being aware of the goals and targets of the restaurant. This ensures your actions contribute towards achieving them.
• Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations!
• Report all work related near misses, injuries and illnesses as soon as possible!
• Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed!

Qualifications & Experience

To apply for the position of Restaurant Team Member you will be a positive team player, who has previous customer service experience within a dynamic, fast paced environment. You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends).

About Tim Hortons

Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee and we have an ever-growing presence in the U.K, with exciting plans to open hundreds of restaurants over the next 10 years. We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to ensure that we continue to have an exceptional brand. In return you will be rewarded with an hourly rate in line with National Minimum Wage and the opportunity to grow with us and carve a glorious career.