Restaurant Team LeaderDobbies

Dobbies Garden Centres Ltd.; Birtley; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Generous annual leave

Uncapped discount

Stream - financial wellbeing access

Retail Trust access

Dobbies Academy

Thriving culture

Job summary

Dobbies Garden Centres Ltd. is seeking a Restaurant Team Leader to drive an exceptional customer experience across our restaurant areas. You will mentor Customer Advisors, support the management team and ensure smooth service.

In this fast-paced role you will coach staff, handle customer queries, promote the Dobbies Club, and ensure food safety standards and clean, welcoming dining spaces. You’ll work with the team to deliver outstanding hospitality and maintain a positive, can-do culture across

Qualifications

• Experience in a customer-facing role with hospitality passion.
• Supervisory experience preferred.
• Relevant food safety qualifications are an advantage but not essential.

Responsibilities

• Supporting and coaching other staff and deputising for management.
• Providing great customer service by assisting customers with transactions across the restaurant.
• Working with the team to ensure staff efficiency and high levels of service across all stations.
• Driving sales through customer interactions and promoting the Dobbies Club membership.
• Ensuring compliance with restaurant procedures, monitoring standards and following guidelines.
• Handling customer queries with product knowledge, including allergies and dietary requirements.

Skills

Supervisory experience

Customer service

Hospitality passion

Job description

Our Restaurant Team Leaders play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygience and mentoring our Restaurant Customer Advisors whilst supporting the management team.,

• Supporting and coaching other members of staff and deputising for management in their absence
• Giving great customer service by helping customers with various transactions across the restaurant
• Work alongside the team, ensuring staff efficiency, covering all stations effectively and ensuring a high level of service is being offered to our customers by all staff
• Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
• Ensuring compliance and adherence to the Restaurant Operational procedures are kept, monitoring standards, and ensuring the team follow company guidelines
• Offering a helping hand with customer queries through high-quality product knowledge as well as allergies and dietary requirements.
• Working with your team to maintain the cleanliness and upkeep of the restaurant
• Some keyholder responsibilities may be required
  You'll have a passion for food and hospitality and for delivering a great customer experience, serving everyone with a smile
• Experience within a customer facing role and a passion for hospitality, as well as supervisory experience
• Relevant food safety qualifications are an advantage but not essential
• You work well within a team, build relationships, and have fun, whilst celebrating success
• You show up to work on time, well presented and bring your can do and hardworking attitude along with you
• You are eager to learn new skills and gain new experiences.
• You flourish in a busy, fast-paced environment
• Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
  At Dobbies, we're proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
• Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We're committed to being a great place to work. We're one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
• Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
• Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
• Access to Stream - support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
• Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
• Access to Dobbies Academy - continue your development with our eLearning platform and development programmes
• Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers, Dobbies Birtley Durham Road, Chester Le Street, County Durham, DH3 2BQ