Restaurant Team Leader

British Garden Centres; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

No evening work

50% meal discount

20% store discount

Leisure Park discounts

Job summary

British Garden Centres in Osterley, Greater London, is seeking an experienced Restaurant Team Leader to supervise frontline staff and ensure a consistently high-quality dining experience for our customers.

You will motivate the team, plan rotas, assist with staff hiring and training, deputise for the Restaurant Manager, and uphold Food Hygiene and safety standards in a fast-paced environment.

Qualifications

• Experience in leadership in a fast-paced food or hospitality environment.
• Strong customer service and communication skills.
• Proficient with Microsoft Excel and Word; able to handle basic reporting.

Responsibilities

• Establish and maintain excellent guest service standards.
• Manage a small team of staff and plan rotas.
• Assist with stock taking and ensuring adequate supplies.
• Deputise in the Restaurant Manager's absence.
• Adhere to company policies and communicate them to the team.
• Maintain highest standards of hygiene in line with Health & Safety.

Skills

Customer service

Front of house

Excel

Problem solving

IT skills

Stock taking

Food safety

Leadership

Tools

Microsoft Excel

Word

Job description

Location: Osterley

Contract type: Permanent

Hours: Full Time

Hours per Week: 30 Hours per Week Including Weekends

About Us

British Garden Centres is the UK's largest family owned garden centre group, with 80 centres nationwide. Founded by the Stubbs family, the business has grown rapidly through significant expansion and acquisitions, evolving from its first site at Woodthorpe Garden Centre into a national brand.

The group now includes garden centres, restaurants, nurseries, and distribution centres, employing more than 3,500 colleagues across the UK. Despite its scale, British Garden Centres maintains strong family values, a community focus, and a commitment to providing a welcoming and supportive environment for both customers and employees.

If you would like to be a part of this. we are seeking an experienced Restaurant Team Leader to join our team; in this role you will be asked to perform a variety of managerial functions.

This starts with providing our customers with consistently high-quality dining experience. To do this, you will need to motivate our staff and demonstrate superior customer serve skills.

As Team Leader, you will also help our team to meet its standards for quality. This will involve ensuring that all food health and safety requirements are met.

Your job may require you to hire new staff, train them and create schedules that the dynamic needs of the kitchen.

What we offer:

• No evening work, split shifts or unsociable hours, year-round business.
• Security of working in a well-established expanding family business & the associated benefits
• Rate of pay negotiable, dependent upon skills and experience.
• Closed Christmas Day, Boxing Day, New Year's Day & Easter Sunday
• 50% meal discount at any BGC restaurant & 20% discount at any BGC store, additionally discount rates available for Leisure Park.

Skills required:

• Excellent customer service skills.
• Strong FoH and BoH skills.
• Computer literate including Word and Excel.
• Good problem solver.
• Good IT skills including Microsoft Excel and Word.
• Knowledge/experience of stock taking. Ability to drive sales and manage labour.
• Experience of food preparation and knowledge of food safety.
• Confidence in dealing with customers and complaints.
• Experience in leadership and a fast-paced food business essential.

Duties include:

• Establish and maintain excellent standards of guest service.
• Manage small team of staff.
• Assist with stock taking.
• Plan staff rotas.
• Deputise in the Restaurant Manager’s absence.
• Adhere to company policies and ensure that these are fully communicated to all team members.
• To establish and maintain the highest standards of hygiene in accordance with Health & Safety.

Applications close - Monday 26th October 2026

Due to the high volume of applications, we will only contact you if your application is successful.