Restaurant Team Leader

British Garden Centres; Birmingham; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

No evening work, split shifts or unsoc

Security of working in a well-estab

Rate of pay negotiable, dependent upon

Closed Christmas Day, Boxing Day, New…

50% discount at any BGC restaurant &

Job summary

British Garden Centres is seeking an experienced Restaurant Team Leader to join our team at Bournville. You will motivate staff to deliver high-quality dining and lead shifts to ensure smooth operation, including health and safety compliance and hands-on leadership.

You may hire and train new staff, create schedules, and deputise for the Restaurant Manager, maintaining a strong focus on guest service and compliance with company policies.

Qualifications

• Excellent customer service skills.
• Strong FoH and BoH skills.
• Computer literate including Word and Excel.
• Barista experience.
• Good problem solver.
• Excellent communication skills.
• Good IT skills including Microsoft Excel and Word.
• Knowledge/experience of stock taking.
• Ability to drive sales and manage labour.
• Experience of food preparation and knowledge of food safety.
• Confidence in dealing with customers and complaints.
• Experience in leadership and a fast-paced food business essential.

Responsibilities

• Establish and maintain excellent standards of guest service.
• Manage small team of staff.
• Assist with stock taking.
• Plan staff rotas.
• Deputise in the Restaurant Manager’s absence.
• Adhere to company policies and ensure that these are fully communicated to all team members.
• To establish and maintain the highest standards of hygiene in accordance with Health & Safety.

Skills

Customer service

Front-of-house

Barista

Excel

Stock taking

Staff scheduling

Leadership

Food safety

Complaint handling

Sales drive

Tools

Word

Microsoft Excel

Job description

Location: Bournville

Contract type: Permanent

Hours: Full Time

Hours: 40 Hours per Week Including Weekends

About Us

British Garden Centres is the UK’s largest family owned garden centre group, with 80 centres nationwide. Founded by the Stubbs family, the business has grown rapidly through significant expansion and acquisitions, evolving from its first site at Woodthorpe Garden Centre into a national brand.

The group now includes garden centres, restaurants, nurseries and distribution centres, employing more than 3,500 colleagues across the UK. Despite its scale, British Garden Centres maintains strong family values, a community focus, and a commitment to providing a welcoming and supportive environment for both customers and employees

We are seeking an experienced Restaurant Team Leader to join our team; in this role you will be asked to perform a variety of managerial functions.

This starts with providing our customers with consistently high-quality dining experience. To do this, you will need to motivate our staff and demonstrate superior customer serve skills.

As Team Leader, you will also help our team to meet its standards for quality. This will involve ensuring that all food health and safety requirements are met. Leading by example and motivating the team in a hands on role. Responsible for the smooth running of shifts.

Your job may require you to hire new staff, train them and create schedules that the dynamic needs of the kitchen.

What we offer:

• No evening work, split shifts or unsociable hours, year-round business.
• Security of working in a well-established expanding family business & the associated benefits
• Rate of pay negotiable, dependent upon skills and experience.
• Closed Christmas Day, Boxing Day, New Year’s Day & Easter Sunday
• 50% discount at any BGC restaurant & 20% discount at any BGC store, additionally discount rates available for Leisure Park.

Skills required:

• Excellent customer service skills.
• Strong FoH and BoH skills.
• Computer literate including Word and Excel.
• Barista experience.
• Good problem solver.
• Excellent communication skills.
• Good IT skills including Microsoft Excel and Word.
• Knowledge/experience of stock taking.
• Ability to drive sales and manage labour.
• Experience of food preparation and knowledge of food safety.
• Confidence in dealing with customers and complaints.
• Experience in leadership and a fast-paced food business essential.

Duties include:

• Establish and maintain excellent standards of guest service.
• Manage small team of staff.
• Assist with stock taking.
• Plan staff rotas.
• Deputise in the Restaurant Manager’s absence.
• Adhere to company policies and ensure that these are fully communicated to all team members.
• To establish and maintain the highest standards of hygiene in accordance with Health & Safety.