Restaurant Team Lead & Customer Experience Coach

Dobbies; Lichfield; On-site; GBP 22,000 - 28,000; Full time

Job summary

A renowned garden centre retailer in the UK is seeking a dedicated Restaurant Team Leader. This role involves delivering exceptional customer service, mentoring staff, and supporting management. Ideal candidates will have a passion for hospitality, experience in customer-facing roles, and a desire to thrive in a fast-paced restaurant environment. Join a team that values hard work, learning, and making a difference in customer experiences.

Benefits

Generous annual leave

50% off in restaurants

Access to financial wellbeing support

Employee wellbeing platform

eLearning and development programmes

Qualifications

• Passion for food and hospitality with a focus on customer experience.
• Experience in a customer-facing role with supervisory responsibilities.
• Ability to build relationships and work well within a team.
• Willing to learn new skills and thrive in a busy environment.

Responsibilities

• Support and coach staff while deputizing for management.
• Provide excellent customer service and assist with transactions.
• Ensure compliance with operational procedures and standards.
• Maintain cleanliness and organization of the restaurant.

Skills

Customer service

Teamwork

Food safety knowledge

Supervisory experience

Job description

A renowned garden centre retailer in the UK is seeking a dedicated Restaurant Team Leader. This role involves delivering exceptional customer service, mentoring staff, and supporting management. Ideal candidates will have a passion for hospitality, experience in customer-facing roles, and a desire to thrive in a fast-paced restaurant environment. Join a team that values hard work, learning, and making a difference in customer experiences.