Restaurant Supervisor (Full-time)

Fairmont; St Andrews; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hotel and resort in St Andrews is seeking a Restaurant Supervisor. In this role, you will oversee restaurant operations, ensure guest satisfaction, and manage team performance. Must have a positive attitude, strong communication skills, and a commitment to excellent customer service. Flexible candidates eligible to work in the UK are ideal. Experience in food and beverage settings is preferred. This role offers various employee benefits and growth opportunities within the hospitality sector.

Benefits

Staff shuttle service to/from St Andrews

Gratuities on top of salary

Opportunities for development across Accor properties

Complimentary staff canteen

50% off dining in Food and Beverage outlets

Employee rates for Spa treatments

Access to gym and pool services

On-the-job training

Regular social events

Qualifications

• Maintain a positive attitude and good communication skills.
• Commit to delivering high customer service levels.
• Exhibit excellent grooming standards and flexibility.

Responsibilities

• Supervise operations and ensure smooth running of the restaurant.
• Monitor team member performance and allocate duties.
• Handle guest requests and resolve complaints.

Skills

Positive attitude

Good communication skills

Customer service commitment

Excellent grooming standards

Flexibility

Job description

Company Description

Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic five-star luxury hotels and resorts in the home of golf.

Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.

Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.

Job Description

As Restaurant Supervisor you will be supervising and delivering operations smoothly and efficiently while creating memorable experiences for our guests and colleagues.

If you are an ambitious Food & Beverage professional looking to develop your leadership skills and passionate about guiding your team to success, then we are looking for you!

A little bit about what you will be doing

• Monitor, observe and assist in evaluating team member performance
• To take responsibility for the restaurant during the shift, allocating team members their duties and monitoring the smooth running of the outlet.
• To have additional responsibilities within the outlet outside of the shift; such as Schedules, incentives for sales, training etc.
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints;
• Ensure compliance with health, safety, sanitation and alcohol awareness standards
• Assist in monitoring inventory and inventory control
• To attend to all guest requests, being constantly aware of anticipating guests needs and to remain in the outlet at all times during service.
• Ensure LQA and Fairmont Standards are met at all times
• Other duties as assigned

Qualifications

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Eligible to work in the UK

Additional Information

• Staff shuttle service to/from St Andrews
• Gratuities on top of salary and TRONC
• Opportunities for development and growth across Accor properties worldwide
• Complimentary staff canteen
• 50% off dining in our Food and Beverage outlets
• Employee rates for Spa treatments and green fees
• Access to gym and pool services
• Growth opportunities
• On-the-job training
• Regular social events
• Access to PressReader