Restaurant Supervisor

Hilton; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality company in London is seeking a Restaurant Supervisor to manage operations at Homage restaurant. The role entails delivering excellent guest experiences, maintaining high service standards, and leading the team to meet operational goals. Ideal candidates will have relevant leadership experience in restaurant management and a passion for customer service. This position offers competitive pay and various perks, including career development opportunities and employee discounts.

Benefits

Free and healthy meals when on duty

Career growth opportunities

Team Member Travel Program with discounts

28 days holiday including bank holidays

Qualifications

• Experience in managing restaurant operations.
• Strong leadership skills to guide the team.
• Ability to maintain exceptional customer service.

Responsibilities

• Assist in managing the Breakfast, Full Afternoon Tea, and Dinner operations.
• Maintain exceptional levels of customer service.
• Ensure compliance with brand standards.
• Evaluate guest satisfaction with a focus on improvement.
• Provide leadership to the team to meet targets.

Skills

Customer service excellence

Leadership

Communication

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’S #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

The hotel features 298 Guest Rooms, including 19 suites. Blending Edwardian “Du Siecle” with modern comfort. Our hotel sits in the center of London’s glitzy theatre district, just a few minutes’ walk from Covent Garden, The Royal Opera House and Trafalgar Square.

Located within the historic Waldorf Hotel in London, Homage is a restaurant that masterfully blends the elegance of classic British dining with a modern flair. Inspired by the hotel’s rich heritage, Homage offers a refined yet inviting atmosphere where each dish is crafted with precision and passion. From locally sourced ingredients to timeless recipes reimagined, every element is designed to celebrate the best of British cuisine. Perfect for both locals and visitors, Homage invites you to savor a taste of London’s history with every bite.

Salary: £14.78 anhour + service charge/tronc (Overtime fully paid)

A WORLD OF REWARDS

• Free and healthy meals when on duty
• Grow your Career!
• Personal Development programs designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programs – Find out what and how we are doing ( https://cr.hilton.com )
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive Team Member’s areas

As a Restaurant Supervisor, you are responsible for assisting with managing all aspects of operations at Homage restaurant to deliver an excellent Guest and Member experience.

RESPONSIBILITIES

• Assist in managing the Breakfast, Full Afternoon Tea and Dinner operations
• Maintain exceptional levels of customer service
• Ensure compliance of brand standards
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Provide effective leadership to the team to ensure targets are met and exceeded both for the hotel and individual development
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure staffing levels cover business demands
• Ensure that training is carried out on an ongoing basis
• Ensure communication meetings are conducted and post-meeting minutes generated

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

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