Restaurant Supervisor

Stanley House Hotel and Spa; Blackburn; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hotel in Blackburn is seeking a confident and passionate individual for a supervisory role to enhance guest experiences. You will lead restaurant operations, manage shifts, and motivate the team while handling guest inquiries and complaints. Ideal candidates will have supervisory experience in hospitality and excellent interpersonal skills. The role includes opportunities for professional growth and employee benefits such as discounts and development programs.

Benefits

Exclusive team member discounted stays

50% off food & beverage

Continuous learning opportunities

Employee assistance program

Bonuses for outstanding team members

Uniform provided

Competitive pay and package

Qualifications

• Previous supervisory experience in a hospitality setting.
• Eager to learn and pick up new tasks quickly.
• Ability to resolve guest queries efficiently.

Responsibilities

• Support the Restaurant Manager in operations and enhance guest experiences.
• Lead and inspire the team during shifts.
• Manage restaurant bookings and handle customer inquiries professionally.
• Train and coach new team members.

Skills

Confidence and interpersonal skills

Natural leadership skills

Ability to motivate a team

Customer service orientation

Job description

Stanley House Hotel & Spa

Stanley House Hotel & Spa is a stunning, award winning, boutique country hotel, set in 54 acres of Ribble Valley countryside in Mellor, Lancashire. With 30 first-class bedrooms, unrivalled wedding and conference facilities, the hugely popular Fred’s Brasserie and a world-class spa, Stanley House is truly a hotel like no other.

What we're looking for

We are seeking a confident and interpersonal individual who has a passion for all things hospitality! You will love working with people and will be a positive person with natural leadership skills. You will ideally have previous supervisory experience working within a hospitality setting and will have the skills to motivate a team around you. You will be eager to learn and have the ability to pick up tasks and new skills. You will be confident in speaking with guests and resolving queries quickly and efficiently whilst coaching and empowering the team around you.

Day in the life of the role

Main objective is to enhance guest experiences by supporting the Restaurant Manager in day-to-day operations. Lead and inspire the team, ensuring high standards and seamless shifts. From recruitment and training to swiftly addressing guest concerns, you’ll wear many hats. Beyond this, seize opportunities to boost revenue by promoting our services. Your role is more than supervisory; it's about crafting exceptional moments for every guest who walks through our doors.

Your hands‑on duties will help to drive revenue where possible by letting guests know about all products and services available to them and upselling lunch and / or dinner during their stay.

Example Key Responsibilities

• Lead and run both lunch and dinner shifts in the absence of the Restaurant General Manager.
• Organise pre‑shift briefs for the restaurant team and delegate tasks where necessary.
• Ensure a thorough open and close down of the restaurant each time.
• Maintain brand standards at all times.
• Taking restaurant bookings and answering enquiries in a professional and timely manner.
• Use of emails in a professional manner.
• Manage pre‑orders for groups of 8 people and more.
• Maintain cleanliness of the restaurant at all times and restock fridges ensuring at all times stock rotation is adhered to.
• Build a strong and resilient relationship with the Restaurant and Kitchen team, including the management team, whilst maintaining excellent communication and a smooth running of the Restaurant.
• During supervisory shifts, maintain a close monitor on team members to ensure tasks are completed correctly, following the correct procedure; cater to special occasions such as providing complimentary anniversary drinks and decorating tables accordingly.
• Hotel duty management shifts and manage escalated customer complaints and queries in a professional manner.
• Train and coach new members of the team as well as existing members to ensure a high level of customer care is provided in accordance with brand standards.

What you'll get in return

• Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio.
• Continuous learning & development opportunities.
• Free access to 24/7 employee assistance programme.
• Team Member of the Month – £100 and Team Member of the Year – £500.
• Uniform provided.
• Competitive pay and package including TRONC.
• Additional annual leave and family leave.

This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members.

#BeExcellent #BeHuman #HaveIntegrity #BeEntrepreneurial