Restaurant Shift Leader - Kent

Haven Holidays; England; On-site; GBP 80,000 - 100,000; Full time

Job summary

A holiday resort company in the United Kingdom is looking for a Restaurant Shift Leader to manage team shifts and ensure exceptional service standards. This role includes leading the team, addressing guest needs, and overseeing daily operations, while maintaining food safety and cleanliness. Candidates should have leadership skills and a commitment to customer-focused service. The position may require flexibility in working hours, including weekends and holidays. Attractive benefits and career development opportunities are offered.

Benefits

Attractive pay with overtime opportunities

Comprehensive training and ongoing support

Career development opportunities

Discounts on park dining and Haven Holidays

Free access to facilities

Qualifications

• Experience as a Team Leader or Supervisor in restaurant or hospitality, preferred but not essential.
• Strong leadership and communication skills.
• Flexibility to work weekends, evenings, and holidays.

Responsibilities

• Lead and support the team during shifts, ensuring smooth workflow.
• Provide prompt service and address guest complaints.
• Oversee daily operations to ensure efficiency, especially during peak hours.
• Maintain food safety and cleanliness regulations.
• Assist in training new team members.

Skills

Leadership

Communication

Detail-oriented

Customer-focused service

Job description

Pay Rates: Up to 13.21 per hour depending on age. Join our One Great Team here at Haven as a Restaurant Shift Leader, where you'll play a key role in leading the team by example to ensure smooth shift operations and exceptional service standards.

Responsibilities

In this role, you’ll be at the heart of an energetic team, leading assigned shifts with clear direction and plenty of motivation. You’ll inspire the team to provide fantastic guest experiences and high‑quality standards. Plus, you’ll make sure everything stays safe, compliant, and on point with company policies.

• Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating the team to deliver excellent service.
• Provide prompt, professional guest service, addressing complaints and special requests.
• Oversee daily operations, including opening and closing procedures, ensuring everything runs smoothly and efficiently, especially during peak hours.
• Maintain adherence to food safety, hygiene, and cleanliness regulations.
• Assist in training new team members on company policies and procedures.
• Participate in team duties while stepping up as the shift leader when assigned.

Qualifications

• Experience as a Team Leader or Supervisor in a restaurant, hospitality or retail role is preferred but not essential; training and support will be provided.
• Strong leadership and communication skills.
• Detail‑oriented, especially when handling food orders.
• Committed to providing high‑quality, customer‑focused service.
• Flexibility to work weekends, evenings, and holidays as needed.

Location

Haven Kent Coast formerly known as Allhallows our park on the Hoo Peninsular is situated along the Thames estuary offering the closest sandy beach to central London.

Benefits

• Attractive pay with overtime opportunities.
• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on‑park dining, 20% discounts on Haven Holidays and in‑store purchases, free access to our facilities, savings at national brands and retailers, and so much more!