Restaurant Shift / Floor Manager

Tim Hortons; Wednesfield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading coffee service provider in Wednesfield is seeking a Shift Manager to support the Restaurant Manager in daily operations. The ideal candidate will lead a team to ensure a world-class customer experience and manage stock, schedules, and training. This role requires previous restaurant management experience or a strong assistant ready to step up, along with excellent leadership and communication skills, thriving under pressure, and a passion for food and people. Competitive salary and benefits are offered.

Benefits

Staff meals & discount

Career growth opportunities

Supportive work environment

Competitive salary and benefits

Qualifications

• Previous restaurant management experience or strong assistant ready to step up.
• Hands-on and can-do attitude.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Support in leading and inspiring an energetic team.
• Ensure smooth operations from customer lobby to back-of-house.
• Drive performance and customer satisfaction every shift.

Skills

Restaurant management experience

Communication skills

Leadership skills

Calm under pressure

Hands-on attitude

Job description

Overview

Are you a natural leader with a passion for food, people, and world-class customer service? We're searching for a Shift Manager who's as fired up about hospitality as we are, and to support the Restaurant Manager in the day-to-day operation. Tim Hortons is part of the fabric of Canada. With over 5,000 quick-service restaurants worldwide, we serve over 2 billion cups of freshly brewed coffee. We have an ever-growing presence in the U.K., and we have exciting plans to expand over the UK in the next 10 years.

Responsibilities

• Support in leading and inspiring an energetic team to deliver the best customer experience
• Keep things running smoothly, from the customer lobby to the back-of-house operation
• Drive performance, quality, and customer satisfaction every single shift
• Manage stock, schedules, training and all those juicy operational bits

Qualifications

• Previous restaurant management experience (or strong assistant ready to step up!)
• A hands‑on, can‑do attitude
• Love for food, people, and building a buzz
• Calm under pressure - fast‑paced? You thrive in it!
• Excellent communication and leadership skills

Benefits

• A supportive, inclusive, and ambitious team
• A chance to truly make an impact
• Staff meals & discount
• Opportunities to grow with a fun, expanding team
• Supportive, upbeat working environment
• Career growth and development opportunities
• Competitive salary and benefits
• If you're ready to contribute energy, lead by example, and make every shift unforgettable, we want to hear from you