Restaurant Server / Bartender

Delta Hotels by Marriott Durham Royal County; North East; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading hotel brand in North East England is seeking a dedicated hospitality associate to provide exceptional service to guests. You will assist with dining experiences, ensuring cleanliness, and promoting restaurant services. Ideal candidates have at least one year of customer service experience. Enjoy benefits such as free meals, discounts, and career development opportunities.

Benefits

Free meals on duty

Uniform provided

Explore discounts

Pension scheme

Employee assistance programme

Career development

Training and development

Qualifications

• At least 1 year of related work experience in a customer service role.

Responsibilities

• Welcome and assist guests with a warm and friendly demeanour.
• Take and serve orders accurately.
• Provide detailed information about menu items.
• Maintain cleanliness and organisation in dining area.
• Coordinate with kitchen staff for timely delivery.
• Handle guest inquiries and complaints.
• Promote restaurant services and specials.
• Follow safety and hygiene protocols.
• Assist with inventory management and restocking.
• Support team members to achieve common goals.

Skills

Customer service

Communication

Teamwork

Job description

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, and to know their co‑workers are committed to a culture of respect and kindness.

What is in it for you

• Free meals on duty: Enjoy complimentary meals while at work.
• Uniform provided: A professional uniform is supplied for all employees.
• Explore discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension scheme: Participation in The People’s Pension.
• Employee assistance programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career development: Opportunities for career growth and internal transfers within Marriott’s global network.
• Training and development: Access to training programs to enhance your skills and advance your career.

Responsibilities

• Welcome and assist guests with a warm and friendly demeanour, ensuring a positive dining experience.
• Take and serve orders accurately, adhering to quality and presentation standards.
• Provide detailed information about menu items, including ingredients and preparation methods.
• Maintain cleanliness and organisation in the dining area and service stations.
• Coordinate with kitchen staff to ensure timely and accurate delivery of food and beverages.
• Handle guest inquiries and complaints professionally, resolving issues promptly.
• Promote restaurant services and specials to enhance guest experience and drive sales.
• Follow safety and hygiene protocols to ensure a safe working environment.
• Assist with inventory management and restocking supplies as needed.
• Support team members and collaborate to achieve common goals.

Safety And Company Policies

• Follow all company and safety and security policies and procedures.
• Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.

Preferred Qualifications

• Related work experience: At least 1 year of related work experience in a customer service role.
• Supervisory experience: None required.
• License or certification: None required.

Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!