Restaurant Receptionist

Grantley Hall; Harrogate; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hotel in North Yorkshire is seeking enthusiastic staff to provide outstanding service. The role involves greeting guests, managing bookings, and ensuring the highest service standards. Candidates should be organised, friendly, and ready to support the team. Benefits include substantial holidays, wellness programs, and discounts. This position promises a dynamic work atmosphere in a prestigious setting.

Benefits

Monthly service charge

31 days holiday

Access to earnings before payday

Free parking

Complimentary meals on duty

Discounted accommodation

Team appreciation events

Employee discounts

Onsite gym

Annual paid volunteering days

Qualifications

• Provide first class customer service and be highly organised.
• Good communication skills, both face to face and over the phone.
• Maintain good working relationships with colleagues and all other departments.

Responsibilities

• Greet all guests and welcome them to the venue.
• Work alongside Restaurant Manager to run shifts.
• Ensure each customer receives impeccable service.

Skills

First class customer service

Good communication skills

Positivity and willingness to learn

Ability to work under pressure

Friendly and helpful attitude

Use of own initiative

Job description

Responsibilities

• Greet all guests (resident or non‑resident) and welcome them to Grantley Hall, ensuring they feel comfortable and looked after.
• Work alongside the Restaurant Manager and Assistant Manager to run shifts.
• Meet and greet customers, organise table reservations.
• Deal responsibly with payment transactions and maintain strict control of the bills.
• Ensure each customer receives impeccable service.
• Dealing with customer enquires and reservations accurately and promptly in the absence of the reservations department.
• Respond to any changes in the department as dictated by the needs of the industry, company or hotel.
• Arranges for special services requested by the guest.
• Passionate about delivering excellent Michelin star service to all guests.
• Detail oriented and drives standards.

Qualifications

• Provide first class customer service and be highly organised.
• Good communication skills, both face to face and over the phone.
• Maintain good working relationships with colleagues and all other departments.
• Possess a positive attitude and a desire to learn.
• Ability to meet deadlines and work under pressure.
• Friendly, courteous and helpful with excellent communication skills.
• Motivated to go the extra mile for guests and colleagues.
• Use of own initiative and willingness to go above and beyond in supporting the wider Grantley Hall team.

Company Overview

Nestled in the North Yorkshire countryside, Grantley Hall is a five‑star, 17th‑century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award‑winning spa, and a cutting‑edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

Benefits

• Monthly service charge – typically £2,400 annually.
• 31 days holiday (increasing to 33 days with length of service).
• Access to earnings before payday (Wagestream).
• Free parking.
• Complimentary meals when on duty.
• Discounted modern and spacious live‑in accommodation.
• Celebrating success – company parties, winter award ceremonies, team events and incentives through the year.
• Team appreciation and wellbeing activities – team member of the month awards, BBQs, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs.
• Grantley Hall discounts – 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products.
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector.
• Discounted hotel stays with Pride of Britain hotels.
• Complimentary bespoke uniform and annual shoe allowance.
• Free sight tests for those eligible.
• Onsite team gym with professional induction.
• Refer a Friend Scheme where you can earn up to £1,000.
• 24/7 Employee Assistance Support line and online portal supporting 'mind, money, move, munch'.
• Grantley Academy to support your development.
• Annual paid volunteering days.