Restaurant Manager

Bespoke Hotels; West of England; On-site; GBP 38,000 - 52,000; Full time

Job summary

Hotel Gotham Bristol is opening a luxury five-star lifestyle hotel and seeking a Restaurant Manager to lead our signature Persian-inspired restaurant from day one. You will recruit and develop a high-performing F&B team, set service standards, train staff, and implement SOPs to deliver the Gotham five-star experience.

Working with the leadership team, you will ensure exceptional guest experiences, manage daily operations from breakfast to dinner, and drive events and private dining with a focus

Responsibilities

• Implement brand standards and service levels in the restaurant.
• Maintain all service standards and daily briefings.
• Run daily meetings and ensure standard checklists are used.
• Empower the team to handle guest feedback and record it.
• Investigate and address complaints and look for recovery opportunities.
• Anticipate guest needs and enhance satisfaction.
• Monitor guest feedback and respond to comments.
• Maintain floor presence with guests and colleagues.
• Ensure cleanliness and personal hygiene standards.
• Ensure team uniform, personal hygiene.
• Ensure punctual, courteous, helpful service.
• Know hotel facilities, services and promotions to upsell.
• Control departmental costs and forecasts.
• Manage stock, par levels, purchases, minimize wastage.
• Assist with monthly stocktakes.
• Understand impact on hotel Profit and Loss.
• Share knowledge with other departments.
• Visit competitors to compare service.
• Inform teams about facilities, opening times, promotions.
• Conduct departmental meetings every 4-6 weeks.
• Know where to find information to answer queries.
• Manage HR and employee relations per company standards.
• Communicate ER issues and HR/L&D activity at 1:1 meetings.
• Manage recruitment and retention per budget.
• Conduct departmental welcome inductions.
• Conduct 1:1 performance reviews and development plans.
• Duty Management shifts as required.

Job description

Be Part of Bristol's First Luxury Five Star Lifestyle Hotel

Hotel Gotham first turned heads in Manchester, earning the title of "Europe's sexiest hotel". Following a show-stopping opening in Newcastle, the curtain now rises on the next act of the Gotham story - and this time, Bristol takes centre stage.

The iconic Grade II listed Guildhall is being thoughtfully transformed into Bristol's first luxury five star lifestyle hotel. Rich in history and architectural grandeur, expect breathtaking Gothic windows, magnificent stained glass and original period features around every corner. It's a setting worthy of Gotham.

Hotel Gotham is more than just a hotel – it’s a way of life. A vibe. A 5-star, theatrical, vibrant, stylish, dramatic experience – for guests and colleagues.

As our Restaurant Manager, you'll play a pivotal role as a member of the senior management team during the pre-opening phase of our breathtaking hotel. This is a fantastic opportunity to build and lead our signature Persian-inspired restaurant, overseeing service from breakfast through to dinner, as well as our Private Dining Room, meetings and events.

Working closely with the wider leadership team, you'll recruit and develop a high-performing food and beverage team, establishing service standards, training and Standard Operating Procedures that define the Gotham five star experience. We are looking for someone passionate about exceptional hospitality, you'll bring the Gotham spirit to life by delivering memorable guest experiences and creating one of the city's most exciting dining destinations from day one.

Your Key Responsibilities Will Include

• Ensure the implementation and monitoring of brand standards and service levels are achieved in the restaurant.
• To ensure all service standards are maintained.
• To ensure all daily meetings are happening.
• Ensure all standard checklists are used as prescribed.
• To empower team to be able to handle all guest feedback for positive and negative and record correctly.
• Actively consider prevention, recovery and investigation of any complaints.
• To strive to anticipate customer needs whenever possible and react to these to enhance customer satisfaction.
• Proactively manage guest feedback, empowering the team to handle both positive and negative comments effectively.
• Ensuring a presence on the floor to guests and colleagues always.
• Ensure that company and legal standards for cleanliness are maintained within the department.
• Ensure that the team are correctly uniformed, in line with Company Standards and understand the importance of personal hygiene.
• Ensure that the team are punctual, polite, courteous and helpful to guests and colleagues at all times.
• Be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate offer this information to the guest.
• Monitor and control departmental costs and controls
• Prepare check and monitor departmental forecasts and rotas to ensure they are in line with set budgets and meet the service and business needs.
• To control costs through correct stock usage, storage, rotation, par stock levels maintained, purchase order systems and minimising wastage as per Company standards.
• Ensuring assistance in monthly stocktakes and actioning any discrepancies.
• Financial awareness and understanding of how the role impacts the hotel Profit and Loss account.
• Managing and implementing local and departmental product/service knowledge to maximise sales
• To communicate and share knowledge with other hotel departments.
• Regularly visit competitor hotels and restaurants to compare and contrast service and product.
• Ensure team awareness of hotel facilities, restaurant /bar opening times, hotel promotions, products, services and disabled facilities.
• To carry out departmental communication meetings every 4-6 weeks.
• Know who to ask or where to find information if unable to answer customer queries.
• Manage all HR and employee relations issues according to HR Company standards and How to Guides
• Communication of all Employee relations issues and HR/Learning and development activity at HR/HOD 1:1 meetings
• Manage departmental recruitment and retention planning and activity according to budget /manpower planning levels and by agreement of General Manager/Operations Manager
• To carry out the departmental welcome induction to the set company standard.
• To carry out 1:1 meetings and performance reviews with team members and agree developmental training and action plans.
• Duty Management shifts as required
  
  

We're looking for passionate hospitality professionals ready to take centre stage and help bring the Gotham experience to life from day one. If you have exceptional communication skills, outstanding attention to detail and thrive as part of a high-performing team, we'd love to hear from you.

Why Join Hotel Gotham Bristol?

• Be part of the opening team at Bristol's first luxury five-star lifestyle hotel.
• Work in one of the city's most iconic historic buildings.
• Join a passionate, supportive and ambitious founding cast.
• Opportunities for training, career development and progression.