Restaurant Manager

Five Guys; Newcastle-under-Lyme; On-site; GBP 40,000 - 60,000; Full time

Job summary

A popular fast-food restaurant chain in Newcastle-under-Lyme is hiring a Shift Manager. This role involves supporting the General and Assistant Managers to ensure high-quality service and customer satisfaction. The Shift Manager will demonstrate leadership, create a positive working environment, and handle customer complaints effectively. With competitive bonuses and various employee perks, this position is ideal for someone looking to grow in their career with the company.

Benefits

Achievable bonus scheme

Secret Shopper bonus

Long service rewards

28 Days paid holiday

Free meals during shifts

Enhanced Maternity & Paternity Leave

Access to financial wellbeing app

Development opportunities

Pension scheme

Qualifications

• Demonstrate leadership, coaching, and direction to the team.
• Provide an above & beyond experience for team and customers.
• Lead hands-on, working on the line and dining area.

Responsibilities

• Support the General Manager to ensure high standards.
• Ensure customer satisfaction and manage complaints effectively.
• Create a positive working environment for staff.

Skills

Leadership

Customer service

Team management

Job description

In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived.

Our Shift Manager are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers.

REWARDS

• An achievable bonus scheme worth up to 10% of annual salary
• An additional Secret Shopper bonus worth up to £2,000
• Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
• 28 Days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Life assurance
• All employees get access to Wagestream. The financial wellbeing app with simple‑to‑use, flexible benefits built around your pay.

OTHER AWESOME PERKS

• Days out and social events
• Team competitions - Fry Cup and Olympics
• Five Guys Perks - employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave
• Pension scheme

AS A SHIFT MANAGER YOU'LL BEResponsible for Crew & Quality Control

Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and customers

Creating an awesome working environment where people are happy to come to work and have fun!

Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way

You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management

You will be expected to lead from the front, you will be hands on most of the time, working on the line and dining area

AS A SHIFT MANAGER YOU'LL BE ENTHUSIASTIC ABOUT Perfect Burgers and Fries

• Our values: Competitive, Enthusiastic, Family, Get It Done and Integrity
• People – Leading from the front and being hands on
• Customer service

INCREDIBLE CAREERS WITH FIVE GUYS

If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us