Restaurant Manager

The Lodge at Glendorn; New Milton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel in New Milton is seeking an experienced Restaurant Manager to oversee daily operations and deliver exceptional customer service. Responsibilities include training assistants, maintaining service standards, and managing restaurant operations. The ideal candidate is passionate about hospitality, has experience in the luxury sector, and possesses a keen eye for detail. This role offers an excellent salary, accommodation options, and various discounts for team members.

Benefits

Excellent salary plus service charge

Accommodation available if required

Free meals for our team

Friends and Family rate at Iconic Luxury Hotels

25% discount on all Food & Beverage

Discount on Spa treatment and products

Qualifications

• Proven experience in managing a restaurant in the luxury sector is essential.
• Previous management experience in a high volume restaurant is desirable.
• Pro-active and passionate for your work and communication with colleagues.
• Keen eye for detail and flexible attitude.

Responsibilities

• Oversee daily operations of The Dining Room and Room Service.
• Ensure exceptional service standards during peak times.
• Support and train Assistant Managers to sustain high standards.
• Manage all restaurant administration and reporting.
• Prepare and deliver team trainings and meetings.

Skills

Managing a restaurant in the luxury sector

Training and team management

High volume restaurant experience

Confidence in fast paced environment

Enthusiastic about hospitality

Job description

Company Description

We are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners.

Chewton Glen is a true English original. From the unique 72 bedrooms including 14 one of a kind Treehouses, to the award-winning spa and state of the art James Martin cookery school, it has an abundance of ways to revive your senses. The blissful 130 acres of woodland are home to an indoor and outdoor tennis centre, a 9-hole golf course, heritage orchard, 70 working beehives, a walled kitchen garden, croquet lawn and more.

Aim of the Restaurant Manager role

In this Head of Department role, it will be to lead the delivery of exceptional customer service and motivating team members to reach their growth potential through continuous learning and development. You will be responsible for increasing profitability by reducing costs and wastage, whilst increasing spends and business, as well as improving productivity

Key responsibilities of the Restaurant Manager

• Oversee daily operations of The Dining Room, Stillroom, and Room Service, ensuring exceptional service standards.


• Maintain a strong presence during peak service times, leading by example to uphold 5-star performance.


• Support and train Assistant Managers to sustain high standards and operational excellence.


• Delegate tasks effectively, ensuring accountability and follow-up.


• Manage all restaurant administration and reporting for the Food & Beverage Operations Director.


• Prepare and deliver team trainings, briefings, and monthly meetings to ensure clear communication and consistency.


• Support disciplinary processes with professionalism and discretion.


• Maintain thorough knowledge of all hotel services to meet and exceed guest expectations.


• Keep the team informed of goals, budgets, and performance standards.


• Collaborate with senior management to address guest feedback, improve service, and maintain integrity in all communications.


• Liaise with Reception and Reservations to manage bookings and special requests.


• Work with the Food & Beverage Operations Director to identify opportunities, resolve challenges, and drive sales growth.


• Foster a united, respectful, and collaborative management culture through communication, teamwork, and leadership.

Qualifications

• Restaurant Manager – About you: Proven experience in managing a restaurant in the luxury sector is essential


• Previous management experience in a high volume restaurant is desirable


• Confidence managing a large team in a fast paced environment


• Experience in delivering training, writing rotas and team management


• Pro-active and passionate for your work and communication with colleagues


• Enthusiastic about hospitality and 5 star service


• Keen eye for detail and flexible attitude

What’s in it for you?

• Excellent salary plus service charge


• Accommodation available if required


• Free meals for our team


• Friends and Family rate at Iconic Luxury Hotels


• 25% discount on all Food & Beverage


• Discount on Spa treatment and products


• …and much more.